Project Manager Insurance

TERRY JENSEN

Vallejo, CA *****

Cell 415-***-****

e-mail: ******@*********.***

Professional Objective

Senior Business Systems Analyst with extensive experience in the creation and maintenance of billing, customer support, accounting, risk management and cargo handling systems. Strengths include research, analysis, documentation, testing and training. Seeking a position as a Senior Analyst, Consultant, Trainer or Project Manager.

Professional Experience

AAA of Northern California, Nevada & Utah, Walnut Creek, CA

Business Systems Analyst III

April 2007 / December 2010

- Documented AAA Travel procedures and data processes to improve efficiency and identify audit gaps. Resulted in 90% reduction of repetitive tasks from technical staff to a clerical unit with accompanying savings in labor costs.

- Organized and chaired the interdepartmental committee which identified and prioritized defects and enhancements for the Membership, Insurance and Billing systems. This team approach facilitated communication, streamlined system improvements, and prepared the way for Agile / SCRUM Methodology.

- Implemented the expansion of Membership and Insurance products into other states in order to increase revenue and reduce expense, including researching other Club's software, mapping data, testing, conversion and post-conversion defect management. Initial efforts in Nevada and Utah became the template for ongoing expansion.

- Planned and executed billing modules for a new online underwriting system, which impacted 1.5 million policyholders and the majority of the company revenue, allowed more flexible billing options, and shortened cash revenue cycles.

- Launched the NAIC mandated Model Audit Rule standards (Sarbanes-Oxley equivalent for the insurance industry) for Western United Insurance and AAA Travel Accounting departments, which resulted in a flawless audit, and was implemented two months ahead of the deadline set by the Department of Insurance.

Technical Analyst

April 2003 / March 2007

- Participated in planning stages of a multi-year process to create a new Membership Management and Billing System for 4.2 million members. Tasks included: analysis, specifications, design, testing, installation, and end-user training.

- Implemented online debt collection software which allowed technical staff to improve recovery of outstanding receivables to 80%. Responsibilities included analysis, RFP, selection of software, installation, training, and customized reports.

Systems Analyst

January 1998 / March 2003

- Managed the day-to-day operations of POES (Premium Open-Ended System), a mainframe insurance revolving credit billing system, which was the primary revenue stream for the company. Trained IT staff, fixed production problems, prioritized, tested and implemented enhancements, and dealt with regulatory changes.

- Led and was accountable for the Y2K remediation of multiple mainframe billing systems, impacting 4.2 million members and 1.5 million policyholders. Tasks included analysis,specifications, testing and installation. .

Crowley Maritime Corporation, Oakland, CA

Senior Analyst, Business Systems

May 1995 / December 1997

- Supported an online, paper-free workflow process to handle bills of lading and customs documents necessary for the movement of millions containers of cargo between the US and South America. This included collaboration in a major rewrite of a cross-application mainframe system utilizing Object Oriented methods.

- Conducted an exhaustive search of COLD (Computer Output to Laser Disk) vendors including a RFP and negotiation, which initially reduced report distribution by 50%.

Prior Relevant Experience

- Coordinated and participated in all project phases of customization and installation of PC based claims handling software, including business needs analysis, time lines, custom programming, training and hardware.

- Transformed a keypunched risk management reporting system into an interactive on-line system, training over 700 people utilizing a team building approach.

- Simplified and improved a report printing and distribution process, cutting the gap between valuation date and delivery time from 30 days to 10.

Education - Berry College, Mt. Berry, Georgia Degree: Bachelor of Arts.

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