Experience Administrative Assistanc

Nadine “Deen” Farmer

Simi Valley, CA *****

310-***-****/Cell, 805-***-****/Message

***********@*****.***

Career Objective:

Seeking a position in which my skills and background as a results-oriented administrative/customer service professional can be utilized for mutual benefit.

Work Experience:

04/11-Current – Administrative Assistant (Temp assignments)

Various Staffing Agencies, L.A, CA

• As a Contractor with Bank of America performed a high volume of data entry and scanning documents. Creating cover sheets containing loan #’s. Scanned loan documents and logged them into the system.

• Performs administrative tasks to support the operations group.

• As the receptionist, answer all incoming calls for executive staff, met and greeted guests.

• Assisted the Property Management in processing work order requests & Coded invoices

• Made travel arrangements, scheduled events & meetings

• Maintained monthly property reports

04/05-12/10 – Recruiter/HR Coordinator /Administrative Assistant

Working Buildings, LLC, Atlanta, GA

• Responsible company Recruiting

• Managed the front desk personnel. Processed highly confidential employee Change of Status Forms for new hires, terminations, promotions, salary changes, leaves of absence, etc. Maintained all confidential employee information.

• Utilized ADP HR Solutions to set-up new hires in payroll system, managed salaries and pay grades, tracked benefits plans, managed government reporting and compliance. Managed the employee and HR Manager Self-Help services. Additionally, I updated payroll and benefits records.

• Interpreted company policies and procedures, and provided daily guidance to manager and employees regarding HR issues.

• Recruited for all positions (exempt & non-exempt/part-time/full-time) regional and corporate. Consulted with hiring managers to discuss the staffing strategy - i.e. resume process, requisition criteria, etc), created the job description for posting.

• Conducted all tasks associated with new hire on-boarding including preparing new hire packets, new hire orientation, drug test and background checks, benefits orientation, and coordinated various tasks with hiring managers.

• Handled workers compensation by ensuring any injured employee’s received medical services, completing and processing appropriate documentation to carrier, and maintaining and posting annual OSHA log. Participated on Safety Committee.

• Provided administrative support for various HR functions including talent acquisition, training, performance management, responding to unemployment and disability claims, etc.

• Researched to prepare for legal arbitration and other court proceedings.

• Conducted all tasks associated with off-boarding employees including coordinating final pay, preparing termination packet, coordinating property return, etc. Conducted career fairs at local colleges.

• Assisted two VP’s and five engineers with general administrative duties. Answered incoming phone calls. Maintained office supplies and support services. Maintained business licenses and insurance of certificates. Input/output data in FileMaker Pro. Edited and formatted company documents. Received/Shipped all packages via UPS, FedEx., and courier. Coordinated catering for company wide training and events. Created flyers for company’s annual picnic and Christmas party. Managed VP’s calendar.

• Input employee weekly time and expense reports in accounting system. Assisted Accounting Department with invoicing, accounts receivables and payable. Assisted Marketing division with processing of proposals and RFPs.

• Scheduled meetings and made all travel arrangements. Trained on FMLA regulations

2003-2005: Customer Service Rep./Claims Associate II

Kelly Services, Atlanta, GA

• Provided customer service by assisting customers with new activation wireless services. Processed internal/external research requests for returned equipment to warehouse. Created new billing or cancelled accounts.

• Resolved customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

• Assisted customers with activation problems, resolved by trouble shooting and/or transferring caller to technical support.

• Checked to see if appropriate changes were made to resolve customers’ problems.

• Processed claims submitted for payment manually and via computer. Researched DEERS for patient eligibility screening. Overrode, denied, or processed the claim appropriately.

2000-2002: Administrative Assistant

State of SC, Columbia, SC

• Supervised front desk personnel. Greeted visitors and determined whether they should be given access to specific individuals. Processed travel and leave slips. Prepared invoices, reports, memos, letters; using word processing, spreadsheet, database, or presentation software.

• Conducted research, compiled data, and prepared papers for consideration and presentation by executives, committees and boards of directors. Assisted in HR when needed.

• Responsible for division’s budget. Purchased supplies for division. Attended meetings to record minutes. Filed and retrieved corporate documents, records, and reports.

• Maintained calendar for the Chief of Staff and agency events. Scheduled meeting and travel arrangements for executives. Organized meeting room reservations via computer.

Education Details:

Human Resources Management Specialist Certificate

Gwinnett Technical College, Lawrenceville, GA, 2010

Computer Skills:

Mac experience, Windows 2010, Microsoft Word, WordPerfect 10, Excel, PowerPoint, Navigator, Internet Explorer, Typing 60 wpm, Quick Books, My Invoice, Novell GroupWise, Dbase IV, Lotus 123, FileMaker Pro, Corel 8 Suite, Yardi, Copiers, Fax, postal meters, AS400

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