Technical Support Executive Assistant

Sophea Sim

***** ********* **** • Farmers Branch, TX 75234 • 469-***-**** • *********@*****.***

CAREER GOAL:

Seeking to leverage opportunity to demonstrate strong computer expertise and acquired skills in

organization to secure a career in Information System.

QUALIFICATIONS:

Strategic Planning

Budgeting

Leadership and Supervision

Organization/Follow-up

Creative Problem Solving

Strong Interpersonal

Project Management

Technical Troubleshooting

EDUCATION:

ITT Technical Institute

Associate of Applied Science Degree in Information Technology, 2005,

EXPERIENCE:

Borders Frame/Art One LLC, Dallas, Texas 2011-Present

Assisting President/VP from IT support, to designing advertising ads

IT Support/Graphic Designer

• Identify and resolve technical issues with a PC/Mac

• Performed diagnostics and troubleshooting of system issues

• Design marketing catalogue, flyers, and brochures with Photoshop, and InDesign CS5

Agape Home Healthcare, Mesquite, Texas 2007-2011

Assisting President/CFO with administrative tasks including help desk support

Executive Assistant to the Owner/CFO

• Troubleshoot local IT issues and coordinate with remote IT support in India

• Documented help desk tickets/resolutions, and provided overall assistance in daily

administration

• Design corporate marketing/advertising materials including: newsletters, brochures, flyers,

magazine ads, websites, company forms and documents for Agape Home Healthcare

Stem International, Richardson, Texas

2005-2006

Global provider customer care and technical support services for Multifunctional Imaging Devices

Technical Support

• Certificate of Completion for the requirements to provide technical support for HP consumer

products

• Certificate of Training in technical support for Multifunctional Imaging Devices

• Give customer satisfaction support for HP ink jets printer and faxes

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