Human Resources Administrative Assistant

Suzanne E. Scott

*** * ****** # ** *******, Illinois 60657 Mobile: 917-***-****

Email: ******@***.***

Chief Administrative Officer & Global Business Unit Director

Specialty Areas Include

Continuous Quality Improvement Client Relationship Management (CRM)

Support of Multiple Business Locations Builds & Leads High Performance Operational Teams

Institutes Cost Conservation Measures Startup/Turnaround Situations Multiple Program Management

MBA, MA (Psychology), BS (Communication), Conversational French & Spanish, Chief Administrative Officer & Global Business Unit Director, with more than 20 years of global cultural experience in building and sustaining a unified, performance-based environment for organizations such as Prudential Relocation International, JP Morgan,

USAID, and Bausch & Lomb.

Experience encompasses serving as Business Unit Director for Prudential Relocation International, charged with managing 100 member staff, covering worldwide cross cultural consulting, training, and organizational development (OD), that generated $6 million in annual gross revenue.

Career Highlights

Turned around a newly acquired training and development business unit for Prudential Relocation International that increased revenue 56% over a 30-month period. Consequently, transformed ‘soft-skill’ business into revenue generator by positioning as OD, introduced tiered/phased pricing, and drove operations and accountability down the value chain.

Saved $300,000 in annual vendor costs via materials management web site for Prudential Relocation International. Identified in-house web building resources, end-users for web concepts and design/ease of use and testing with the entire site launched in 6 months for $50,000. End-users and clients provided ongoing development feedback post-launch.

Outsourced proprietary materials distribution, which proved instrumental in expediting market penetration and saving $200,000+ annually for Prudential Relocation International. Subsequently, transitioned consultants/trainers to independent contractors and reformulated compensation to motivate work process/product ownership, thereby increasing margins by approximately 5%.

Placed 90% of impacted workers as result of implementing executive-mandated reduction-in-force of 50% for USAID within workforce environment governed by French employment law. Provided bi-lingual, educated/skilled individuals with first-time (ever) outplacement support, successfully marketing them to international firms.

Benefit Statement

A convincing and credible communicator with a unique ability to establish ‘trusted advisor status’ with a wide-array of global clients, and who has consistently reduced operational costs while increasing bottom-line profits and valued-added services.

Key Areas of Expertise

Creating a Shared Operational Vision Formal Presentation Skills Staff Development Utilizing Benchmark & Best Practices Techniques Quantitative & Qualitative Analysis Business Process Analysis/Reengineering High Standards of Ethics & Integrity Ability to Coach & Motivate Others Diplomatic Change Agent for Productivity Improvements.

Professional Experience & Accomplishments

Stephens Inc./Stephens Cori Capital Advisors, New York, New York (Left to join spouse) 2005 to 2012

(Based in Little Rock, Arkansas, family-owned and operated, Stephens Inc. is the largest private full-service investment bank outside NYC, with 20 branch offices in the U.S. and UK)

Associate Level COO/Chief of Personnel Staff & Operations – Scope of duties consist of serving as focal point for the Latin American division with offices in New York, Miami, Florida, Washington, DC, Mexico & Brazil. Responsible for managing division expenses, technology support, employee relations management, and oversight of remote facilities.

Within the only international group, oversee operations in support of six international bankers, ensuring effective communication, policy compliance, and process coordination with headquarters in Little Rock, Arkansas; establish and implement department-specific policy.

Effectively liaise with C-level clients throughout South America and Asia in support of investment banking activities, including but not limited to event planning, securing VISAs for international travel, international client billing, deal related document handling, and fee(s) collection.

Within NYC office, Internal Consultant on a range of matters, including but not limited to personnel management, policy and procedure development, administrative workflow, and facility issues.

JPMorgan Chase, New York, New York (Left to pursue fulltime employment) 2004

(A research division of JPMorgan Chase with 320+ financial analysts and 50+ administrative assistants)

Contract Operations Administrator – Primary duties focused on working closely with division HR on on-boarding analysts at all levels including special programs, employee/labor relations, temporary staffing, payroll, and EEOC/FMLA complaint resolutions.

Established advantageous working environment, facilitating quick resolution of employee concerns that focused on achieving a high-level of employee retention in a highly competitive environment.

Improved employee satisfaction among administrative assistant segment via special recognition events while increasing level of HR-focused support and tightly managed ‘temp pool.’

Home Planet Consulting, West Africa, UK & U.S. 1985 to 2004

(Expatriate support and transition services)

Executive Vice President – Charged with expanding resource network 5-fold over course of 15-year operation.

Successfully established working consultancy aiding ‘trailing spouses,’ and expatriates to the U.S., understand, navigate and self-promote within foreign job markets. 100% success for clients based in West Africa.

Prudential Relocation International, New York, New York (Left due to organizational cultural changes) 1999 to 2002

(Cross-cultural consulting and training/OD, one of a suite of international relocation services positioned as loss leader resulting in significantly reduced revenue margins)

Business Unit Director – Charged with building a virtual team of 10 direct and 70+ indirect located worldwide with a $7 million operational budget. Additionally, led successful ISO 9001 Certification as well as designing and implementing OD training programs and strategies for optimized revenue generation.

Successfully managed P&L, turnaround of acquisitions, and revenue/expense targets by completely restructuring and seamlessly integrating operations via a transfer cost system, which proved instrumental in significantly lower percentage of products/services being bundled as ‘loss leaders’ in suite of international relocation services.

USAID, West Africa (Left to attend graduate school in the UK) 1995 to 1997

(Multi-lateral mission for 25-country West & Central regions)

Human Resources Manager – Responsibilities included spearheading ongoing training initiatives while simultaneously managing process reengineering, and implementations that focused on enhancing organizational-wide communications.

Restructured all aspects of HR operation and employee performance system for this multi-lateral international development mission with 25 American expatriates, 50+ 3rd country nationals (European, Asian, South American and African Staffers).

Via focused management meetings and non-American employee council established formal dispute resolution process, enhancing employee communication, employee satisfaction, and productivity.

Bausch & Lomb, Inc., Rochester, New York (Left due to accompany spouse for job overseas) 1988 to 1995

(Global manufacturer and deliverer of eye health products, with 13,000 employees worldwide)

Human Resources Generalist – Duties included managing daily HR functions for three U.S. and one Mexican-based manufacturing operation with 3,500 employees.

Received quality award for employee communication, coaching United Way campaign that increased contributions by 9% and facilitated division sponsorship of the 1994 and 1996 Olympics.

Education & Professional Development

MA, Psychology, Capella University (in progress)

MBA, University of Durham, UK, 1998

BS, Communications, SUNY, Albany, New York, 1983

Intermediate French, beginning Spanish, Mandarin and Japanese

Endorsements

"Everyone should be fortunate enough to work with someone like Suzanne Scott during their career. She's what a coworker is "supposed" to be - an achiever of excellence while being superbly fun! If you have the opportunity to be on her team, consider yourself one of the lucky ones."

David Timothy, VP of Product Development

TMC, A Berlitz Company

“Suzanne Scott is a joy to work with, she is consistently pleasant, always manages to tackle assignments with great dedication, impeccable execution and an unconditional smile. I highly recommend Suzanne for employment, as she is a team player and would make a great asset to any organization.”

Cristobal Salas, EMP, Latin America

Latin American Partners

“Here’s what comes to mind when you ask me about Suzanne: Sensitive, great empathy, ability to "switch the focus to the person she's talking with away from herself, inspiring, can kick ass without offending, when everything is right, she is INCREDIBLY smart and quick; you don't want to make her your enemy.”

Hidemasa Yamakawa, Sr Managing Director, Asia

PPM America

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