Project manager

SHVETI SHAH, MBA, PMP

*****C Raintree Lake Lane, Tampa, FL 33617

Telephone: 813-***-**** *********@*****.***

SUMMARY OF QUALIFICATIONS

Highly motivated and results-oriented Project Manager possessing exceptional organizational, leadership and technical skills. Strong background in software development and business process re-engineering. Experienced in managing projects for web and software application development, custom interfaces, new product development and enhancements. Implemented projects utilizing the Waterfall and Agile methodologies. Proven ability to simultaneously manage multiple projects with virtual and cross cultural teams.

Project Planning Training/Development Software Implementation Business Analysis

Team Facilitation Virtual Teams Customer Relations Process Improvement

PROFESSIONAL EXPERIENCE

Wellcare Health Services, Tampa, FL 2010 - Present

Project Manager

Currently working on the Sales and Marketing projects utilizing Salesforce a Customer Relationship Management Tool.

Coordinate efforts between Business Analysts, QA, Development and UAT to ensure a smooth implementation into production.

Involved in estimating timelines for assigned tasks for the SDLC process.

Facilitate meetings with the business and the analysts to gather requirements.

Responsible for chairing the Business Prioritization Committee to determine projects requested by the business in priority order.

Ceridian, St Petersburg, FL 2010

Project Coordinator

Implemented project change control procedures to define/limit project scope to ensure project deliverables are met within company guidelines.

Managed adjustments to schedules and facilitated project change requests.

Developed project milestones for budget management and time tracking.

Negotiated timelines and approved additions to projects as needed.

Worked with technical team members through the detailed design phase to ensure current and future interpretation of business requirements were incorporated in the system design.

Collaborated with the business to ensure that current health care laws were incorporated in the system design and in compliance with regulatory laws.

Conducted design walk through sessions and coordinated systems implementations.

Worked on the Health Exchange System for State of Florida utilizing Agile/Scrum methodology.

Gerdau Ameristeel, Tampa, FL 2007 – 2009

Project Manager/Sr. Business Analyst

Facilitated meetings and interviewed the business users to gather business requirements and translated to functional requirements for the information systems department.

Championed scope and budget changes before the project committee.

Developed and maintained project plan timelines using Microsoft Project and Daptiv.

Prepared cost benefit analysis for proposed projects and initiatives using standardized templates.

Managed and allocated assigned resources to tasks assigned in project plans.

Facilitated meetings with UAT and QA teams on-site to ensure that deliverables were production “ready” prior to implementation.

Coordinated development and testing efforts with offshore teams and ensured that projects were completed on time.

SHVETI SHAH, MBA, PMP

Telephone: 813-***-**** *********@*****.***

HSBC, Tampa, FL 2006 – 2007

Project Manager/Sr. Systems Business Analyst

Chaired and conducted Joint Application Development sessions to gather business requirements and define project scope.

Conducted design walk through sessions and coordinated system implementations.

Performed implementation reviews.

Produced executive reports on assigned project to keep management apprised of project status, major issues, scope changes, resource changes and milestone achievements or misses.

Managed resources and provided work plans and project scope for geographically dispersed team.

Reviewed technical solution documents for completeness against requirements.

Created clear choice documents to determine alternative solutions.

Wachovia, Tampa, FL 2004 – 2005

Business Consultant

Identified business processes that are relevant for generating revenues and refined existing processes that did not generate sufficient business growth. Increased revenue stream by 5%.

Implemented a client service model using sales software ACT by segmenting clients in order to service each client accordingly and improve client retention and referrals. Client retention increased by 10 – 12% and increased the number of referrals by 5%.

Wrote financial plans using proprietary product Envision. This included client input about their goals and priorities and as an asset gathering tool to ensure that clients reach their financial planning goals. Customer satisfaction increased by 20%.

Washington Mutual Finance, Tampa FL 2000 – 2003

Developer/Business Analyst/Project Lead

Managed projects by ensuring that all deliverables were met within specified timelines.

Acted as a liaison between end users and IT department and developed business requirements.

Responsible for tracking the workflow process and application delivery to the bank branches. Increased the delivery time to bank branches by approximately 10%.

Developed applications specifically for the WAMU bank branches.

Responsible for on-line content of company website. Increased the accuracy of mortgage rates provided to customers by 30% via a web based application.

Verizon Data Services, Tampa, FL 1995 – 1999

Programmer Analyst

Primary responsibilities included development, production support, creating test scenarios, and test simulation of various systems within Verizon.

Utilized Java to build/modify the Intranet web pages and C and C++ for modification and enhancement of application code.

University Of Miami, Miami, FL 1994

Programmer Analyst

Developed Medical Applications using C and Informix/4GL on Unix Platform.

EDUCATION

M.B.A., Business Administration, Nova Southeastern University

B.S., Computer Science, University of Minnesota

PROFESSIONAL AFFILIATION

Member of the Project Management Institute - Tampa Bay Chapter

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