Human Resources Manager
Resume:
Jane A McDonald
El Paso, Texas 79912
Home 915-***-**** Mobile 915-***-****
******@*********.***
PROFESSIONAL SUMMARY
An energetic leader offering excellent communication/negotiation skills, superior interpersonal skills and proven track record in HR operations. Demonstrated ability to interact with people from diverse backgrounds/cultures, tactful, mature, flexible, and solid reasoning abilities. Resourceful, well organized with attention to detail. Proven skills in making positive contributions to the business.
SPECIFIC SKILLS INCLUDE:
Strategic Business Partner
Recruitment and selection, exempt and non exempt positions
Strong Employee Relations-diplomatic conflict resolution and coaching skills
Compensation Administration
Benefit compliance issues - HIPAA, FMLA, LOA
Creation and delivery of Employee Programs
Core Leadership Competencies
Personnel policy administration
Performance evaluation programs
Fluent in Spanish
EDUCATION
B. A. University of Texas at El Paso, El Paso, Texas May 1999
Communication Studies
M.A. University of Texas at El Paso, El Paso, Texas In progress
Communication Studies
PROFESSIONAL EXPERIENCE
Empire Today, LLC
Human Resources Manager: September 2007 – February 2012
Provide strategic human resources consulting and day to day management services and acting as a liaison between corporate and local business contact center
Manage HR staff and oversee all HR activities for with 300 employees; high-paced, high volume call center
Manage all recruiting practices to meet hiring goals set by local management
Assist Managers and supervisors in reviewing disciplinary actions and involuntary terminations
Drive performance excellence by partnering with management and staff to set effective goals, providing coaching and coordinating leadership planning activities to help understand strengths, needs and capabilities at all levels of the organization
Establish and maintain an effective and credible relationship by partnering with management and employees to successfully administer all human resource policies and procedures. Resolve all employee relations issues
Ensure compliance with specific employment regulations and guidelines
Investigate complex complaints, policy violations and conflicts
Provide first line support to employees, supervisors and managers on HR issues
Respond to all unemployment claims and appeals
EchoStar, El Paso, Texas
Human Resources Generalist: September 2005 – September 2007
Provide strategic human resources consulting and day-to-day generalist services, acting as a liaison between corporate and local business unit
Manage HR staff and oversee all HR activities for service center with 1200 employees; high-paced, high volume manufacturing facility
Provide support in Benefit implementation and enrollment
Assist Managers and supervisors in reviewing disciplinary actions and involuntary terminations
Drive performance excellence by partnering with management and staff to set effective goals, providing coaching and coordinating leadership planning activities to help understand strengths, needs and capabilities at all levels of the organization
Establish and maintain an effective and credible relationship by partnering with management and employees to successfully administer all human resource policies and procedures. Resolve all employee relations issues
Ensure compliance with specific employment regulations and guidelines
Investigate complex complaints, policy violations and conflicts
Provide first line support to employees, supervisors and managers on HR issues
Partner with supervisory staff on employee performance review process to ensure effectiveness and compliance
Square D/Schneider-Electric
Human Resources Representative: December 2003 – August 2005
Responsible for 225 hourly and salaried employees; manufacturing facility
Implemented all new HR policies
Provide support in Benefit implementation and enrollment
Partnered with Safety Engineer to handle plant safety issues
Assisted managers in reviewing disciplinary actions and involuntary terminations
Partnered with management to implement HR initiatives designed to improve organizational performance
Investigated complex complaints, policy violations and conflicts
Resolved all employee relations issues
Responsible for unemployment claims
Provided first line support to employees and managers on HR issues
Promoted and manage local implementation of corporate driven HR programs and initiatives
Responsible for Affirmative Action Plan
Responsible for Worker’s Compensation Claims
JPMorgan Chase Bank, El Paso, Texas
Small Business Relationship Manager: June 2002 – July 2003
Responsible for $20 million dollar portfolio consisting of locally owned business customers with gross sales of less than $10 million
Responsible for soliciting and/or developing and maintaining profitable account relationships
Relationship manager for existing customers; focus on cross selling full range of credit and other financial products and services
University of Texas at El Paso, El Paso, Texas
Full Time Graduate Student/Teaching Assistant: August 1999 – May 2002
SKILLS
Fluent in Spanish
Oracle, MS Word, MS Excel, MS Outlook, MS Power Point
MEMBERSHIPS
Society for Human Resources Managers (SHRM) National Member
El Paso Society for Human Resources Managers (EPSHRM)
REFERENCES FURNISHED UPON REQUEST
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