Account Operation Manager

Fernando Briones

Home: 954-***-****

Cellular: 954-***-****

**********@*******.***

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PROFESSIONAL BACKGROUND SUMMARY:

• Engineer with 15 years of experience in Telecommunications, CATV and Telephony Systems for Domestic, Latin America and Caribbean.

• Extensive experience in System engineering and Integration, Customer Support, Sales, Post Sales and Technical Marketing Operation.

• Electrical Engineer Degree with mention in Electronics.

• Customer Oriented, Self-Motivated, Responsible, Team-player and Leadership

• Communication skill in English and Spanish 100%, Portuguese 30%.

EMPLOYMENT EXPERIENCE:

CEDAR POINT COMMUNICATIONS, Derry, NH. , Nov.2004 – Apr. 2009

Jan. 2008 - Apr. 2009 Account Operation Manager, Latin America

• Increase the Sales and Relationship with our Customers and Partners in Latin America.

• During this period of time I managed these accounts: Cablemas (Mexico), Telmex (Colombia, Chile and Ecuador) and Grupo TV Cable (Ecuador).

• Interfaced to customer operations.

• Managed of customer team (includes PM, FSE, AE, SE and partners).

• Maintained customer scorecards.

• Managed the process for customer requirements.

• Defined SOWs along with Professional Services.

• Managed the execution of SOWs.

• Executed account strategy.

• Developed and Executed Project Plans.

• Customer Management, prepared monthly or quarterly “Customer Operation Report”

• Periodic status meetings coordinated with Product Management and PDE the MR solution for open tickets.

• Issue management (document, validate, classify, closure)

• Offered Professional services (e.g. Switch audits, Customer training, etc)

Nov. 2004 – Dec. 2007 Project Manager, Latin America & Caribbean

• Responsible for Safari C3 (VOIP) implementation for these accounts: Grupo TV Cable (Ecuador), Caribbean Cable (Anguilla), Cable Bahamas (Nassau), Cablemas (Mexico), TV Cable Bogota (Colombia), Cablevision Saltillo (Mexico), Grupo Hevi (Mexico), Amzak (El Salvador & Honduras), Cable Pacifico (Colombia), Telecentro (Argentina), Columbus Communications (Trinidad), MOS (Mexico).

• Managed of deployment plan including: Site Survey, Project Plan, timelines, features, identify resources and logistic. Oversees all aspects of projects.

• Coordinated weekly conference calls with customers for follow up on project status, with frequent visits to customer sites.

• Prepared reports for upper management regarding status of project.

• Managed day to day client activities and interactions.

• Accomplished the Project plan management and execution.

• Project status readouts.

• Overall issue management.

• Managed and coordinated day to day the customer activities with Cedar Point support team.

• Coordinated SW Release upgrades or patch installations due to Cases or issues.

ADVANCED MEDIA TECHNOLOGIES, Deerfield Beach, FL.

May. 2004 – Nov. 2004 Sales Manager Latin America & Caribbean

• Account Sales Manager for Latin America & Caribbean.

• Prepared BOM, quotations, make calls and visit clients to create a good relationship between AMT and the customers.

• Product Manager for Alpha Power Supply and Tyco Electronics.

• New Key Accounts on this year: Flamingo TV - Curacao/Bonaire, Telgua - Guatemala, Hansa - Bolivia, Cotas - Bolivia, Cablevision San Juan- Honduras and others.

TVC LATIN AMERICA, Miami, FL. Sep. 1999 – Apr. 2004

Dec. 2001 – Apr. 2004 Product Manager & Development Engineer

• CATV Sales for the Cable TV Companies for Andean Pact Region.

• Prepared BOM, quotations, made calls and visited the customers to create a good relationship between TVC and the customer.

• For CATV Projects I worked together with the vendor preparing the RF or Optical Design and the complete BOM.

• Continued supporting the sales on others Regions as Central America, Caribbean and South America, finding products, preparing or configuring the BOM including part numbers, cost and lead-time.

• Used my engineering background or expertise in CATV to sale products or win a turn-key project.

• Product Manager for TVC product lines as Scientific Atlanta, Alpha-Lectro Power supply, Tyco, AM Communications and Motorola. Worked with the stock inventory, part numbers, prices and close business deals with these vendors and customers.

Feb. 2001 - Nov. 2001 Inside Sales & Development Engineer

• CATV Insides Sales for the Cable TV Companies for Andean Pact Region and Caribbean Region.

• Prepared BOM, quotations, make calls and visit to customers to create a good relationship between TVC and the customer.

• CATV Projects for cable companies prepared optical design, BOM, quotations, technical support.

• Established and maintained relationships with the technical department of the existing key customer and target account in order to promote and develop the use of TVC’s product line.

• Provided several services to CALA clients to support the sales efforts, such as, the development and implementation of training seminar, test, installation and evaluation procedures and technical support in the field applications.

Sep. 1999 - Jan. 2001 Technical Support & Development Engineer

• Supported the International Sales Department, visited customers, organized trainings and presentation of a new product.

• Prepared RF or Optical design for new CATV projects or upgrades system.

• Prepared the BOM with cost, part numbers and lead-time.

• Offered technical support by phone and coordinated a trip if necessary.

• Provided technical training to company employees on product application.

• Developed relationships with technical personnel at TVC’s suppliers, understanding their capabilities and coordinate actions to solve customer problems.

• Supported the marketing efforts at the trade shows, developing brochures, catalogs and other promotional material that require technical content.

• Recommended what products should be added to TVC’s product line.

CHARTER COMMUNICATIONS, Columbia, MO.

Aug. 1997 - Aug. 1999 Technical Engineer Manager

• Recommended products for the Installation department and Maintenance department.

• Installed and maintained of CATV actives and passives equipment, Nodes, trunk amplifiers, LE, taps, power supplies, etc.

• Supervised of subscriber decoder system, Scientific Atlanta System Manager (basic, events, premium, ppv) and set-tops.

• Installed and troubleshooting of Set-tops and DCT-1000, 2000 and Cable Modems.

• Resolution of trouble calls, Line problems (Drop Cable, LE, Trunk Amplifier, Nodes, etc).

• Maintained, upgraded and resolved problems of reception and transmission, added channels, installed LNBs, receivers, video ciphers, modulators, etc. in 23 headends.

CAPITAL INTERNATIONAL HOLDING (Charter Communications), St. Louis, MO.

Dec. 1996 - Jul. 1997 Engineer Manager

Costa Visión S.A. Cartagena, Colombia

• Managed the CATV project in Cartagena – Colombia.

• Evaluated the product to use and established the purchase.

• Supervised and recommended the design, construction, equipment, HW, etc.

• Supervised the Wake-up of all the CATV Cable System Design for the Cartagena City, Colombia to 550 MHz.

• Supervised the Installation of Reception and Transmission equipment (Headend).

• Trained to the Technicians on CATV System and Outside Plant Troubleshooting.

SERVICE ONE TELECOM, Miami, FL

May. 1996 - Aug. 1996 Support & Maintenance Engineer

• Maintenance of PCs and Network on Sheraton Hotels.

• Installed and maintained of telephonic exchange and terminals network.

TELE CABLE S.A. Lima, Perú

Aug. 1994 - Apr. 1996 Chief Field Engineer

Apr. 1994 - Jul. 1994 Maintenance Engineer

• Installed and maintained of parabolic antennas for CATV reception signal.

• Installed and calibrated of microwave transmission for MMDS system.

• Installed a codification System for CATV from Scientific Atlanta (Scramblers, Headend Controller and System Manager).

• Installation of microwave repeater for the MMDS system (Beam Bender).

• Installed and maintained Optical Nodes for CATV.

• Maintained of the entire CATV network (Jerrold, Lindsay and Scientific Atlanta Amplifier).

• Trained to all the technicians in the MMDS and CATV department.

EDUCATION:

Bachelor Degree Electrical Engineer

Ricardo Palma University, Lima, Perú 1993.

Engineer Degree Electrical Engineer with mention in Electronics

Ricardo Palma University, Lima, Perú 1995.

PROFESSIONAL AFFILIATIONS / AWARDS:

• Award of Excellence in appreciation for going above and beyond; Cedar Point Communications, June 2007.

• Team Player Award; TVC Latin America, January 2001.

• Design of a TVRO system and CATV system for Trujillo City (Peru), Outstanding per majority. Ricardo Palma University, December 1995.

• Member of Engineer College in Lima- Peru, Number: 50845, since 1995.

• Member of Society of Cable Telecommunications Engineers (SCTE), Number: M109928, since 1996.

PROFESSIONAL TRAINING:

• Strategic Selling, Miller Heiman

• Safari C3 (Switch) Configuration and Operations. Cedar Point Communications.

• CCNA, Cisco.

• Focus and Lode Data CATV Design Assistant.

• Mastering the Forward and Return Path, Wavetek-Acterna.

• Relationship Selling Strategies, American Management Association.

• Fiber Optic Cable Engineering, CommScope.

• Fiber Optic Applications for Cable TV, AT&T.

• Outside Plant System Training Fiber Optics Splicing and Testing, AT&T.

• Design of the Reception Systems and Distribution of Satellite TV, San Marcos University.

• Others.

PERSONAL REFERENCES:

Upon request.

Contact this candidate