Branch Manager Retail Bank In-store Branch

Margaret Elizabeth Miller

**** *. **** **.

Broken Arrow, OK 74012

Phone: 918-***-****

E-mail: *******@*****.***

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Objective

To obtain a position that utilizes my strong customer service background to exceed sales goals and give exceptional customer service.

Summary of Qualifications

Responsible for interviewing, hiring and training retail bankers and other branch personnel. Coaching and training existing staff to achieve branch sales goals. Order currency from the fed. Perform audits on teller drawers, atm and vault. Scheduling staff of 3-6 employees. Customer service, opening new accounts, problem resolution, account maintenance and research.

Work Experience

Branch Manager (12/2006 - 1/2008)

City National Bank and Trust Co, Lawton/ Bixby, OK

Responsible for interviewing, hiring and training retail bankers and other branch personnel. Coaching and training existing staff to achieve branch sales goals. Order currency from the fed. Perform audits on teller drawers, atm and vault. Scheduling staff of 3-6 employees. Customer service, opening new accounts, problem resolution, account maintenance and research.

Personal Banker (8/2000 - 3/2006)

JP Morgan Chase, Broken Arrow, OK

Open new accounts, maintenance on existing accounts, licensed investment sales rep with Series 6 and Series 63 licenses and registered with the Oklahoma Insurance Commission for insurance sales.

Education

Some High School or less

Received GED March 1992