Customer Service Technical Support
Resume:
CHARLES ROBIN
CONYERS, G.A. 30094
*****@*****.***
OBJECTIVE: To obtain a challenging and rewarding position within a progressive company that offers opportunities for advancement and growth.
PROFILE: An analytical, highly organized, detail oriented professional with excellent communication and customer service skills, which works well, independently or in a team environment.
WORK EXPERIENCE:
United Parcel Service, UPS, Maspeth, NY 05/06-05/12
Package Delivery Driver
Setup truck in an organized fashion for smooth delivery
Perform truck inspection inside and outside before driven
Deliver early Air packages before set time
Deliver Commercial packages to assist in all business sales
Deliver Residential packages to all customers at home
Pickup commercial Ground, 2nd day and Air packages to mail out
Pickup on call airs and call tags at customer homes
Setup clerk work and return packages before leaving the truck
Write up DOT paper work of what truck need service on
Separate clerk work before given to clerks
Maintain professionalism with customers at all times
Brownstone Agency Inc, New York, NY 9/00-02/06
Technical Support
Configure Win 95,98,NT,W2K,WinXP, 2000/03 Active Directory and MS Exchange
Maintain network hardware, software, user accounts and security solutions
Administer Database Sequel
Maintain LAN, Wan, internet access and recover disaster and security solutions
Concepts of Netbios,Tcp/Ip including Dhcp and Dns services
Network Administrator, Help desk support and experience working with firewalls and routers
Sumitomo Bank Ltd, New York, NY 4/99-09/00
Reconciliation Clerk
Investigate discrepancies regarding travelers cheques
Handle Prepare inclearings work received from New York clearing house
Process work on DP1000 sorting machines
Prepare balance sheets for both Same Day Settlements and inclearing work
Dime Savings Bank., Brooklyn, NY 7/97-04/99
Customer Representative
Assisted customers with deposits and widrawals
Customer service and cross-selling of bank products
Encoded cheques, cashed cheques, and supplied money orders
Rite Aid, Brooklyn N.Y. 2/96-07/97
Security Guard
Responsible for overlooking the flow of customers and apprehension of suspects
Responsible for logging in daily reports
EDUCATION: License : Class A: Tanker Endorsement: Chubb Institute: Technical support
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