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Customer Service Technical Support

Conyers, GA, 30094
August 04, 2012

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***** **.***** *****

CONYERS, G.A. 30094


OBJECTIVE: To obtain a challenging and rewarding position within a progressive company that offers opportunities for advancement and growth.

PROFILE: An analytical, highly organized, detail oriented professional with excellent communication and customer service skills, which works well, independently or in a team environment.


United Parcel Service, UPS, Maspeth, NY 05/06-05/12

Package Delivery Driver

Setup truck in an organized fashion for smooth delivery

Perform truck inspection inside and outside before driven

Deliver early Air packages before set time

Deliver Commercial packages to assist in all business sales

Deliver Residential packages to all customers at home

Pickup commercial Ground, 2nd day and Air packages to mail out

Pickup on call airs and call tags at customer homes

Setup clerk work and return packages before leaving the truck

Write up DOT paper work of what truck need service on

Separate clerk work before given to clerks

Maintain professionalism with customers at all times

Brownstone Agency Inc, New York, NY 9/00-02/06

Technical Support

Configure Win 95,98,NT,W2K,WinXP, 2000/03 Active Directory and MS Exchange

Maintain network hardware, software, user accounts and security solutions

Administer Database Sequel

Maintain LAN, Wan, internet access and recover disaster and security solutions

Concepts of Netbios,Tcp/Ip including Dhcp and Dns services

Network Administrator, Help desk support and experience working with firewalls and routers

Sumitomo Bank Ltd, New York, NY 4/99-09/00

Reconciliation Clerk

Investigate discrepancies regarding travelers cheques

Handle Prepare inclearings work received from New York clearing house

Process work on DP1000 sorting machines

Prepare balance sheets for both Same Day Settlements and inclearing work

Dime Savings Bank., Brooklyn, NY 7/97-04/99

Customer Representative

Assisted customers with deposits and widrawals

Customer service and cross-selling of bank products

Encoded cheques, cashed cheques, and supplied money orders

Rite Aid, Brooklyn N.Y. 2/96-07/97

Security Guard

Responsible for overlooking the flow of customers and apprehension of suspects

Responsible for logging in daily reports

EDUCATION: License : Class A: Tanker Endorsement: Chubb Institute: Technical support

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