Technical Writer

OBJECTIVE:

To obtain a career in a technical field working with engineering on new processes, writing operational and training manuals, and training personnel for new processes, operational specifications, and ISO compliance.

Skills:

Technical Writer:

Worked with Engineers, subject matter experts, technical personnel and management across varied departmental and international teams to researched product changes to create learning materials, original text such as reports, proposals, position papers, strategies technical support procedures, and technical specifications, operator manuals, training presentations/scripts, process manufacturing documentation, classroom and online courseware materials, online help and graphics, visuals and audio content to support content delivery. Ensure the accuracy and completeness of technical documentation Adhere to prescribed documentation formats, guidelines and standards Utilize the corporate electronic document management systems to store and distribute all related technical documentation Introduce tools for more efficient means of document production and train others on advanced features of publishing software tools.

Training:

Domestic and international trainer for a Fortune 500 company. Ability to quickly learn and teach company specific software. Assisted with all aspects of training development and delivery. Determined the appropriate method or blend of training delivery to be used in a given solution Conducted departmental training as needed. Assisted with design of programs for the department. Followed instructional design methodology standards in the design and development of effective curriculum that meets the business objectives Applied instructional design theory and techniques for adult learners Worked with subject matter experts to obtain and validate courseware content Evaluated and recommended vendor-supplied learning materials Designed courseware using interactive, online learning models Created graphics, visuals and audio content to support content delivery. Conducted training for peer trainers to ensure successful training delivery implementation Monitored and evaluated the effectiveness of curriculum by creating and implementing measures to track outcomes and ensure alignment to business objectives Ensured that company policies and procedures were maintained Effectively develop team members to reach goals Team member who can work independently Excellent oral and written communication skills Attention to detail and Problem solving skills Managed training database by monitoring registration and attendance, running reports, and making changes to course offering .Assisted with layout of all training materials including the duplication and assembly of the materials to be used prior to training classes

Software proficiencies:

Vanguard

Adobe FrameMaker

Windows XP Pro

Internet Explorer

Word

Excel

Outlook

Access

Power Point

Adobe Acrobat

MS Publisher

Adobe Photoshop

MS Picture It

Calendar Creator

Printmaster Gold

Quicken

Microsoft Money

ACCOMPLISHMENTS and AWARDS:

Worldwide adoption of written operational specifications and training materials.

Implemented process time change to reduce HEX defect. I received an award for my work on the team.

Attained Level I operational certification and Level II process certification for Automated Wet Bench, Automated Wet Station, Gasonics, and Final Check.

Received an award for helping maintain the lowest defective rate in the Virtual factory in 6 months.

Received an award for finding and stopping a problem that could have cost the company millions in loses. Wrote and implemented a new training process that kept the problem from happening again.

EXPERIENCE:

Owner and trainer for Mi-San Kennels Lawson, Mo. 1977-1996

Owned, Trained, Handled and boarded show dogs. Worked as a trainer for Greater Kansas City Dog Training Club Teaching training, and showing classes

Owner and Designer for Flowers of Silks/Floral Everlasting Kansas City, MO/ Queen Creek, AZ/ Cheyenne WY 1985-2008

Floral designer and wedding coordinator. Now working out of my home for select customers

Coordinator for Audio/Visual Learning Resource Center William Jewell Collage Liberty, MO 8/80-5/85

Trained new students and faculty to use AV\Video equipment Created video productions for the classroom Organized and directed video taping of all special events Supervised, evaluated, trained and scheduled work-study staff Operated, purchased, and repaired all audio/visual and video equipment Inventoried all materials and equipment Prepared monthly reports on LRC and equipment use

Manufacturing Technician Intel Corporation Chandler, Arizona, 3/1997-9/2003.

Wrote / updated training materials, Operational Specs, 7 Step Problem Solving papers, Engineering reports, Quality Control Reports

Certified Trainer and Level 1 operator:

Automated Wet Station Automated Wet Bench Gasonics Final Check Ultra point scanner

Certified Trainer and Level 2 process:

Gasonics Operations Gasonics Process Automated Wet Bench process Automated Wet Station process Certified ELF Superuser Workstream Superuser

Floral Designer Potpourri Flowers and Gifts Cheyenne, WY 5/2005 - 9/2005 (Temp job while designer was on med leave)

Floral Arranging, Customer Service

Associate Wendy's Cheyenne, WY 9/2005 - 6/2006

Assist customers, Cooked

Framer/Cashier Hobby Lobby Cheyenne, WY 12/2006 - 9/2007

Worked in Framing Dept as Framer and Cashier

Front Desk Clerk Keller's Old Corral Hotel and Steak House Centennial, WY9/2007 - 10/2007 (Temp job till Hotel sold)

Made reservations, Checked in/out guests, Cashier, Answered Phone, Helped Clean Rooms, wait tables and did laundry as needed

Contract Technical Writer Wing Group, LLC Cheyenne WY 4/15/2008 to present

Writing for Frontier Refinery

EDUCATION:

AA Degree, Electronics DeVry Institute 2/1997

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