Project Manager Analyst

CAROL ABSALOM

Sunnyvale, CA *****

408-***-**** *********@*****.***

OBJECTIVE IT Business Systems Analyst

SUMMARY

Over 15 years’ experience analyzing business processes, requirements, and delivering business software solutions. Experienced in implementations and upgrades, trouble-shooting and problem solving and productivity improvement. Dependable professional possessing excellent communication and organizational skills.

TECHNICAL SKILLS

Oracle e-Business Suite, Taxware, Vastera Tradesphere, MS Office Suite, Business Objects, SQL*Plus, SQL*Loader, SQL Navigator, PL/SQL, Toad, PLONE Content Management System.

EXPERIENCE

Systems Business Analyst 2010-2011

Extreme Networks - Santa Clara, CA

Primary IT support for HR such as day to day support, troubleshooting, Documentation (Business, Function, Technical requirements as well as user guides and training). Projects included setting up Contingent Work force in Oracle, creating global interface programs to 3rd party payroll provider, utilizing employee and manager self service modules for increased productivity and creating extracts for other business areas such headcount and salary data for financial mass allocations.

Primary IT support for Finance and TAX business units. Projects included IT Project Manager for rolling out world wide software solutions working cross functionally with other business units.

Primary IT Analyst supporting internal and external audits, working with both outside auditors, internal audit and key business users to successfully identify, document and remediate results over several years.

Business Analyst 2008-2009

Symantec Corporation (Contracted through EDS) - Mountain View, CA

IT support of Vasteras’ Tradesphere Export Compliance application including managing help desk tickets by recording, researching and documenting issues and initiatives. Primary Export Compliance BA for Japan implementation project.

Senior Business Analyst 1995-2008

Silicon Graphics, Inc. - Mountain View, CA

Worked with consultants to implement Oracle HRMS 11i (CoreHR, SSHR, OAB, iRecruitment)

Implementation involved requirements gathering, data analysis, configuration, validation, set ups, CRP & UAT testing, user training, reporting and extracts to 3rd party applications.

Created documentation including configuration guide, user guides, CRP/UAT, Business, Functional and Technical requirements documentation.

Primary IT HR Analyst after implementation. Day to day support, enhancements, upgrades and integration with other business units and 3rd party vendors.

Primary IT Accounts Payable Analyst supporting the global implementation of Oracle 11i.

Lead IT Analyst for upgrading Vasteras’ Tradesphere Export Compliance application.

Supported the business on the AP, AR, FA, GL, HR, Payroll and OM Oracle modules, third party applications including Taxware, Tradesphere and various reporting application, interfacing programs such as EFT, EDI and in house developed programs.

Reviewed, validated, and documented current policies, standards, procedures, and controls as part of the SOX IT Readiness project.

EDUCATION

University of the Pacific, Stockton, CA

Computer/Financial studies - DeAnza Community College, Cupertino, CA

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