Customer Service Sales
Resume:
Wendy Lynn Handley
Andalusia, Illinois 61232
Home Phone 309-***-**** ************@*****.***
SUMMARY
I am a highly motivated self-starter with strong organizational skills and able to work
independently using the utmost care. Fast learner and eager to improve in all
aspects. I offer excellent attendance records, computer skills, and customer
satisfaction with over 40 written references.
WORK HISTORY
January 2004- Present: VIP Desk
From my clean and quiet home office I provide concierge services to high profile clients via phone and email. Concierge services include but are not limited to appointment setting, travel arrangements, reservations, recommendations and product information.
May 2004 – July 2006: Argus Newspaper Carrier
Delivery door to door of a local paper. Average 180 customers
June 2003-December 2004: Destinations Glorified
After being laid off from Shorts Travel (a response from the events of 9/11) I wrote a business plan and became President/CEO of my own Travel Agency, which I named Destinations Glorified Inc. I closed the business down due to personal financial reasons.
December 1999-June 2003: Shorts Travel John Deere Travel on site
Corporate travel reservations /VIP desk Apollo Win 98
Word, excel, publisher, outlook
Dec. 1997-Nov 1999: Sampson Travel Agency Radnor Pa
Corporate travel Reservations Apollo Windows95. I’m very computer literate.
Received International Pricing classes. 100 % corporate STP experience,
Negotiated rates and airline contracts, excellent customer service skills. One million in
sales per year, average of 400-450 transactions per month.
1995-1997 Travel Counselor 2, American Express Travel Services on site
Completely trained on the Apollo system. 100 % corporate travel. Two person on
site handling an average of 300,000 per month in sales. Last review scored
very high in client response, dedication and teamwork.
1992-1995 Travel Agent, Towne Travel Inc. Somerville, NJ
Completely knowledgeable on System One. TAT and ATB ticket stock. Leisure at 60
% and corporate travel. Used System One tour source. Automated ARC report for
over one year.
EDUCATION
1990-1991 House of Travel, Plainfield NJ
Went in on Saturdays to volunteer in exchange for training on System One.
1986 Lutheran High School St. Petersburg FL
Graduated with a GPA of 3.2
Advanced Mathematics and English
Immanuel Lutheran grade school
Rock Island Il
SALARY REQUIREMENTS
XXXXXX
REFERANCES:
Client References upon request
I have well over 40 written references
Contact this candidate