Customer Service Administrative Assistant
Resume:
Brittney A. Ward
**********@*****.***
North Miami Beach, FL 33162
Qualifications
5+ years of customer service/administration experience.
Outstanding communication skills both in written and verbal.
Excellent interpersonal skills with a belief in active listening to assist others.
Skilled at learning new concepts quickly while working well under pressure
Highly skilled with Microsoft Office, Excel, Outlook, Power Point and other various office equipment. WPM = 50+
Education
Broward College, Pembroke Pines FL
Associates of Arts Degree in Business Administration
Expected Graduation: December 2012
Work Experience
Administrative Assistant / CSR September 2010- August 2011
Gilmond Insurance Inc. Delray Beach, FL
• Assisted clients via phone and in person with inquire such as billing, cancellations, renewals, nonrenewal, claims and other request.
• Processed Nationwide payments effectively and issued receipts accordingly.
• Referred unresolved customer request to Associate Agents
• Documented all communications efficiently between clients and myself via Hawksoft Management System.
• Scanned and attached all documents to client’s online file, in an effort to create a “paperless” office.
• Obtained appropriate information from prospective clients in order to prepare an auto, homeowner, flood and/or umbrella quote.
• Provided Underwriters and Mortgage companies with any necessary documents while following company policy and procedure.
• Scheduled prospective interviews with Agents and managed Agents calendars.
Customer Service Representative September 2007– August 2010
New World Vending Inc. Miami, FL
• Answered high volume of telephone inquiries from customers regarding the status of units and other service issues, transmitted their request accordingly.
• Assisted new customers in the development of new accounts.
• Managed upset customers, conflicts and challenging situations with diligence and reassurance.
• Prepared weekly sales reports for the sales team and sales management.
• Determined charges for services requested, collect deposits or payments.
• Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
• Awarded Outstanding Customer Relations for repeatedly going above and beyond the call of duty to maintain customer loyalty and satisfaction.
Assistant Event Coordinator July 2006 – September 2007
Genesis Event Planning North Miami Beach, FL
• Responsible for assisting all aspects of event management, including contract negotiation, proposal planning, production of meeting.
• Planned and implemented client meetings as well as maintained event calendars
• Worked closely with hotels and other vendors to ensure that all client requirements are fulfilled.
• Skillfully negotiated with suppliers, vendors and entertainers to provide clients with the best rates possible and served as the primary source of contact for all vendors.
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