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Resume:
Zena C. Casey-Bowen
Memphis, TN 38116
xsz7na@r.postjobfree.com
Objective: To obtain a customer service/administrative assistant position with the potential to effectively utilize my administrative experience with a company or organization that offers an opportunity for career growth.
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Qualifications:
Proficient in the use of Microsoft office Word, Works, Windows, PBX Console, Data entry. Research and edit reports, Organization and detail oriented, Works well under stress.
Education:
1986-1989 Le Moyne Owen College -English/Communications
1983-1985 Mississippi Valley State Univ. English/Communications
1981-1983 Fairley High School - Cosmetology/General Studies
Experience:
Memphis, Light, Gas & Water
Customer Service Representative
02/04-present
Responsible for assisting MLGW utility customers with inquiries regarding balances due for current monthly services and delinquent balances. Assist customers with service installations and svc disconnections. Submitting research ticket request
Shelby County Trustee
Customer Service Representative
10/00-04/03
Responsible for assisting Shelby County taxpayers with inquiries regarding tax due for current years and delinquent tax years. Assisted collections department with annual mail out of Shelby County property tax notices (del./current), helped determine a schedule for payment arrangements with taxpayers and performed skip tracing duties. Also assisted remittances department in locating and processing refunds due Taxpayers for overpayment of county tax. Customer Svc duties to assist taxpayers with Tax Relief questions and application process for Tax Relief recipients.
Time Warner Cable
Customer Service Representative
07/95-10/00
Responsible for assisting all cable customers with billing inquires, cable installation, cable disconnections and PPV orders and provide other customer related duties.
Leisure Management Memphis
Receptionist
11/91-07/95
Responsible for greeting all visitors and guest visiting the Pyramid Administrative Office. Communicate effectively with all levels of management and other personalities in the national and international entertainment and sports industry. Also responsible for receiving and disbursing all incoming calls for entire Arena personal.
United Postal Service
Casual Clerk
06/91- 11/91
Assumed duty of receiving and distributing mail received at the Airmail Facility: handle delivery of Express mail service.
Holiday Inns, Inc
Reservation Sale Agent
12/87-04/91
Performed services in corporation for processing hotel reservation Via 800 numbers for over 300 Hampton Inn Hotels nationwide: responsible for various customer service/guest assistant duties.
References available upon request
Zena C. Casey-Bowen
3502 Twinkle Town Rd
Memphis, Tennessee 38116
Dear Prospective Employer:
In the interest of investigating employment opportunity with your company, I am enclosing my resume for your consideration. This career profile details my education, work experience and abilities.
As you will see from the enclosed presentation, I offer numerous years of experience, excellent organizational and motivational skills. The combination of these attributes in addition to my interpersonal and communication proficiency qualifies me as a potentially valuable asset to your company.
I would appreciate an opportunity to discuss any job openings and how my qualification and expertise might contribute to the overall employment structure your company.
Thank you for your time and consideration. I look forward to hearing from you soon.
Sincerely,
Zena C. Casey-Bowen
Enclosure
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