PROJECT MANAGER

PROFILE SUMMARY

- Highly competitive individual known for organization, discipline, and integrity, with expertise in providing consultation, project assessment and ongoing support

- Possesses outstanding communication skill and the ability to work well with people with diverse backgrounds, and establishing and maintaining excellent rapport with clients by listening attentively to clients to determine their needs before offering a product or service

- Regarded for efficient prioritization of workload with expertise in handling multiple projects and completing them within tight deadlines

CORE COMPETENCIES

Client Relations Competitive Sales Negotiation Project Development, Management & Execution

Time Management Market Analysis & Penetration Analytical & Problem-solving Skills

Sound Decision Making Presentations to Key Accounts Strategy Development & Execution

EMPLOYMENT BACKGROUND

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STEELCASE INCORPORATED -ATHENS, AL

PROJECT MANAGER 2006-Present

- Work as the primary contact for Steelcase dealerships and market managers on major accounts as well as the liaison between end-user, dealership and internal resources such as purchasing, engineering, inventory control and the customs group, coordinating numerous multi-million dollar accounts including the company's 2nd largest account (Microsoft)

- Respond to lead time and cost issues between various internal departments and customer, resulting to substantial company savings by using the most cost effective method of shipment while satisfying the customer lead time

- Deal with the pre-order specifications and coordinate shipments worldwide; serve as the only international representative tasked to visit major account locations to meet with the distributors, project managers and end users to provide better customer service

- Team up with product and quality engineers for most cost effective resolution, and deliver presentations to provide better product and service

- Use Excel spreadsheets for each project to capture information and organize shipments between details regional distribution centers and customer

- Assess project reports during each phase to provide necessary information to inventory and sourcing for better order management

MAJOR ORDER COORDINATOR 1999-2006

- Organized internal and external activities of sales representatives, dealers and freight companies including order entry, inventory control, customs and purchasing

- Managed major order expediting, order changes and cancellations, arrangement of customer requirements, and scheduling of packaging matrix to be used by distribution center

- Performed other duties including but not limited to handling billing adjustments, discounts and return of product; creating quality reports and process mapping; and dealing with numerous inbound/outbound calls per week

CUSTOMER SERVICE REPRESENTATIVE 1996-1999

- Assigned to handle approximately 100 calls daily; managed product specification; determined delivery, quality and customer issues involving purchasing, inventory control and distribution; and arranged deliveries and reconsignments

CREDENTIALS

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Received Certification, Limestone Technical Center for Business Education -Athens, AL

Computer Courses, New Horizons Institute -Huntsville, AL

Business Courses, Calhoun College -Decatur, AL

SAP and Lean Process Training -Athens, AL