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Customer Service Manager

Location:
Denham Springs, LA, 70706
Salary:
65000 year
Posted:
November 09, 2012

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Resume:

RONNIESHEIA R. HUGHES

***** ******* *** • Denham Springs, LA 70706 • Home 225-***-****, Cell 225-***-**** • xsuxcl@r.postjobfree.com

Summary of Skills

Diverse accounting and audit professional with over five years of experience in government, nonprofit, and private sector. Demonstrates

strong leadership skills, ability to adapt, and maintain a positive attitude. Track record consists of building relationships to ensure goals

are achieved with upmost integrity.

Key Skill

• Financial/Statistical Analysis • •

Audit Plan Implementation Background Investigations

• Invoices/Expense Report Review • •

Account Reconciliation Records Organization & Management

• Interview and Interrogations • •

Payroll and Taxation Prosecution Work Paper Prep

• Journal Entries/ General Ledger • •

Internal Control Testing Spreadsheets & Accounting Reports

• Cost Performance Measures • •

Risk Mitigation Accounts Payable/Receivable Management

• Technical Skill

• • •

QuickBooks & Peachtree Westlaw Reid Interrogation Technique

• • •

Capture Perfect Audit Tracker MS Office (Excel, Word, PowerPoint)

Education

University of Phoenix – Baton Rouge, LA

Masters of Business Administration, December 2006

Southern University A&M – Baton Rouge, LA

Bachelor of Science in Accounting, December 2004

Professional Certification & Development

Certified Fraud Examiner (CFE) License #517035 – September 2007

Completed 150 Hour CPA Requirement for State of Louisiana

Professional Experience

Louisiana Land TRUST [QUASI-Government Agency Property Disposal] – Baton Rouge, LA

Senior Compliance Monitor May 2009 to Present

Oversees monitoring processes to ensure Community Development Block Grant (CDBG) funds granted to agency are expended in

accordance with federal and state regulations. Analyzes contract compliance connected to property assessments, asbestos abatements, site

clearance, QAQC, timesheets, and internal control processes and procedures. Supervises two staff monitors. Performs invoice review;

oversaw timely, accurate process of demo bid contract procurement and Acting liaison between LLT, Louisiana Legislative Auditor, and

contractors; provides consulting in effort to mitigate risks. Evaluates financial draws, retainer, and payments to ensure compliance with

pre demolition and post demolition closeout phase. Compose monthly management reports summarizing overall program cost, statistical

performance measures, and audit findings.

Key Results:

• Developed and implemented compliance monitoring plan for $30 million demolition management contractor and over $100 million

in Bid Packet Contract invoices for demolition of 10,000 Road Home Properties.

• Implemented a financial data base in demolition management system to track all cost incurred for over 6,000 invoices and

electronically generate duplication testing and property verification reports.

• Created consolidated exception report query in database management system noting demolition database work order documents and

invoice inconsistencies.

• Instituted same service contract cost comparison analysis and resolved $900,000 in overbilling as a result of insufficient billing.

Louisiana Legislative Auditors [State Auditor’s Office] – Baton Rouge, LA

Compliance Auditor September 2006 to May 2009

II

Gathered evidence to prove or disapprove allegations received for misappropriation of federal and state funding. Performed financial

data analysis, created best practice checklist, prepared work paper cross reference for prosecution, and built rapport with all government,

quasi public agencies and levels of management. Analyze business processes and financial statements to confirm compliance with

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Generally Accepted Accounting Principles (GAAP) and policies and procedures. Drafted audit reports that identify fraud and support

opportunities for improvement and recommended value added solutions. Presented audit findings to management and division director.

Key Results:

• Completed government appointee background investigations and various forensic audits for local, state, federally funded programs.

• Prepared legislative session house bills fiscal notes indicating the bills impact on state agency revenue and expenditures.

• Tested internal controls, policy violation, and violation of state and federal laws citing findings of approximately $1.4 million. State

Received over $500,000 in restitution for fraud finding and resulting in 1 count of federal theft and 30 month prison sentence.

• Demonstrated the ability to quickly master computer systems for Department of Labor, Department of Motor Vehicle, and Westlaw

and furnish system process and documentations to support cases.

• Demonstrated the ability to create open dialogue with all levels of government employees and ensured due diligence.

Citizen consulting, inc [Non-profit] – New Orleans, LA

General Ledger Accountant February 2006 to July 2006

Reported to CFO all grant income, receipts, donations, and expenditure of funds. Handled daily accounts receivable processes, grant

revenue coding, and bank reconciliations on a monthly and quarterly basis for over 300 asset accounts. Recorded and maintained general

ledger, journal entries, and electronic checks utilizing Navision Accounting Software. Created year-ends audit schedule, monthly and

year-end financial statement report. Processed wire transfers to local and international accountants and allocated funds for payroll.

Assisted external auditors with annual reviews of accounting functions through performance of process walk-through and test of controls

Key Results:

• Created grant tracking tool track funding sources for 100 Acorn accounts to ensure documentation is supported and funds post to

correct account.

• Trained junior accountants in reconciliation and accounting reporting.

• Reorganized filing system to track banking data making data easily accessible to department.

Enterprise rent a car [Fleet Rental Private Company] – Denham Springs, LA

Manager Trainee December 2004 to February 2006

Provided exceptional customer service, underwrote rental contracts, authorized rental reservations, handled aging collection accounts,

achieved car sale leads, managed satellite locations, processed purchase orders, and performed sales calls. Prepared reservations as an

internal representative at US Agencies insurance company.

Key Results:

• Participated in daily sales calls to build company rapport and gained new corporate customer accounts monthly.

• Maintained rental occupancy of over 95% maximizing daily profits.

• Improved customer satisfaction ratings at three fleet rental branches from 70% to 95%.

• Re-established trust and repaired relationships with insurance companies, body shops, and service centers by ensuring timely and

accurate payments for all purchase orders.

Taco BELL [Restaurant service] – Baton Rouge, LA

Shift Manager April 1999 to March 2005

Managed a staff of 30+ employees, performed hiring, scheduling, interviewing, truck orders, and food preparation. Performed nightly

inventory counts to prevent asset loss and incurring unnecessary debt. Monitored labor daily to ensure compliance with labor laws and

regulations, made daily deposits, managed safe, and opened and closed petty cash and voucher.

Teche federal savings BANK [Banking & Customer Relation] – Baton Rouge, LA

Head Teller/Customer Service Representative June 2004 to December 2004

Opened and closed accounts, controlled access to safety deposit box, and audited vault, ATM and teller drawers. Resolved customer

complaints, verified commercial deposits, and operated cash drawer. Reconciled travelers checks, cashier’s checks and audit records

outlined by bank policy to minimize cash losses. Trained tellers, prepared schedules, encoded and proofed work for two bank branch

opportunity.

Affiliations

Member, AEO (Angels Empowerment Organization), 2011 to Present

Member, ACFE (Association of Certified Fraud Examiner), 2007 to Present

Member, (Beta Gamma Sigma), 2003 to Present



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