Technical Support Specialist
Resume:
AMRITA BIJOOR
Coram, NY *****
*******@*******.***
EXPERIENCE
ACCPC, Huntington, NY – 2010 – 2012
Technical Support
Provided technical support for sales reps and merchants.
Ensured quality by troubleshooting and resolving issues quickly and efficiently.
Downloaded terminals for merchants producing revenue for the company.
Updated merchant files in Express.
Provided customer service for merchants in regards to their statements.
Ensured merchants are PCI compliant.
Capital Payments, Melville, NY - 2008-2009
Technical Support and Implementation
Provided technical expertise for merchants in processing credit card applications and transactions.
Ensured quality by troubleshooting and resolving issues quickly and efficiently.
Downloaded terminals for high volume merchants producing revenue for the company.
Ran Business Credit reports on merchants ensuring account approval.
Applied to Amex and Discover for merchants thus enabling acceptance of all card types and increasing revenue.
Conducted OFAC reports to ensure merchants are not involved in any terrorist or suspicious activity.
Responded to technical support calls relating to terminal functionality and integrity.
Tracked completed implementations using Excel to identify merchants’ activity.
Lipman USA, Syosset, NY - 2002-2007
Technical Support
Provided quality assurance support on credit card equipment for sales reps and merchants.
Entered supply orders.
Trained new helpdesk employees on how to provide quality service to sales reps and merchants.
Sole technical e-mail support representative to provide another channel to resolve issues.
Tested applications on various credit card and ATM machines and reported problems.
SYMBOL Technologies, Holtsville, NY - 2001-2002
Technical Support
Provided telephone and email support for customers utilizing various scanners.
Programmed scanners to improve functionality and performance.
TECHNICAL SKILLS
Technical Skills: Databases: Oracle and Access
Languages: V.B 6.0, C++, Html, DHTML, Java script, XML and Java
Environments: Windows XP, Windows 98, NT, Windows 95
Applications: Word, Excel, Microsoft Project and working knowledge of PowerPoint
EDUCATION
MBA in Leadership & Management, Dowling College, Oakdale, NY - 2010
BA in Psychology with concentration in Business, SUNY Stony Brook, Stony Brook, NY - 1998
CERTIFICATES & ADDITIONAL TRAINING
Certificate in Oracle DBA and Developer, HD Dimensions - 2007
Computer Programming/ Web Development, The Chubb Institute, Westbury, NY - 2001
Certificate, Client Server Programming, Access Computer Training Institute, Hicksville, NY - 1999
HONORS
3.70 G.P.A at Dowling College, Golden Key Honor Society, Psychology Honor Society, Dean’s List, SUNY Stony Brook, Biltmore Who’s Who
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