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Engineer Customer Service

Location:
Charleston, SC, 29412
Salary:
70k
Posted:
May 07, 2012

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Resume:

RYAN RAESEMANN IT Network Engineer/Operations Specialist

xsf9v3@r.postjobfree.com 858-***-****

Exquisitely cultivated Network Engineer with a highly-evolved technical background in military and corporate IT projects. Communications expert who has consistently delivered major project implementations for sensitive large-scale CONUS and OCONUS operations. Leverages strong team leadership skills with the knowledge and experience needed to produce the milestone results today’s enterprises require.

KEY QUALIFICATIONS

Network operations & Systems Officer • Connectivity Management • Network Infrastructure • Digital Secure Capacity Management • Systems Integration & Installation • Automated Net Control • Communications Security • Hardware & Software Selection • Technical Team Leadership • Training Program Design & Delivery • Multi-band SATCOM Radio Maintenance & Support

TECHNOLOGIES

SYSTEMS: WIN XP • VISTA PROFESSIONAL • SERVER 2003 (ACTIVE DIRECTORY) • SOLARWINDS

HARDWARE: ROUTERS • SWITCHES • HUBS • KG-175 TACLANES • KIV– 7 • KIV-19 • AN/PRC 117F • ASIP

SOFTWARE: ANTI-VIRUS • MICROSOFT OFFICE SUITE 2010 • REMOTE DESKTOP

NETWORKING: WINS • DNS • DHCP • TCP/IP • VPN • FTP • KU BAND SATELLITE

CAREER HIGHLIGHTS

Key highlights

• Planned, installed, operated, and maintained the 1st Marine Division tactical network in Iraq, during Operation Iraqi Freedom, 2004. The network encompassed 2 STEP entries, 2 firewalls, 8 WAN locations, and a diverse LAN topology. Received Meritorious Service Medal for exemplary performance. I also PIOM coalition networks during multiple deployments OIF, OEF Kosovo, Okinawa, Cuba, Norway, S. Korea among others.

• Served as site maintenance for Marine Corps Air Station, Pendleton from 01’-02’. During this time, the station did not experience an outage of service more than 10 minutes.

• Provided state-of-the-art circuit troubleshooting and network maintenance for Harris AN/PRC 117, multi-band SATCOM radio communication sites throughout Iraq and Kuwait.

United States Marine Corps

Network operations & Systems Officer – Chief Warrant Officer 2005-2011

Leading provider in Federal Government technical engineering - including systems engineering, quality assurance, analysis, change software services and acquisition management. Managed internal projects, performed network infrastructure management and configuration, ensured connectivity, conducted analysis, repaired and maintained SATCOM communications systems. Mastered systems troubleshooting lead and developed technical teams. Tracked network status and maintained constant communications. Employed specialized connectivity tools, compiled, reviewed, and reported cost and labor information of a forward deployed digital secure capability for PM Command Post. Served as and promoted to various progressive capacities as Tactical Data Network Planner, Data Chief and Network Administrator.

• Orchestrated various communications projects employing MRC 142 and satellite communications equipment including the planning, supervision, integration, installation, operation, and maintenance of communication support systems and network integration.

• Regulated $15M in comms equipment parts inventory - procurement, and directed the maintenance for systems.

• Briefed solutions to Commanders on mission-critical communication processes.

• Achieved and maintained 100% COMSEC compliance with USMC requirements, and employed measures integrating various resources with TBCS, COMSEC, including DAGRS, PLGRS, Secure Terminal Equipment phones, TACSAT radios, SINGARS radios.

• Maintained more the 75 automated net control devices and setup LAN/WAN and workstation computer systems for more than 600 field personnel.

• Achieved and maintained zero compromise to operational security, and ensured uninterrupted communications with ground personnel and command post.

• Implemented tracking and documentation, managed communications equipment inventories, and performed equipment installations and maintenance on SINGARS, Harris systems, Blue Force Trackers, and others.

Data Systems Chief 2002 -2004

• Served as a Small Computer Systems Specialists in-country during combat operations in Kosovo, 1997. Resulted in receiving Navy and Marine Corps Achievement Medal for exemplary performance of duties.

• Carried out oversight of technology implementation projects for signal support information systems and terminal devices, and supported unit-level training for automation, communication, and user owned and operated signal equipment.

• Spearheaded web server maintenance and web design utilizing MS Front Page and Dream Weaver, database management activities, and hardware and software installation and maintenance.

Network Administrator 1996 -2001

• Managed network hardware and software, performed system analysis and implemented solutions for an automation network including 12 switches and 180 computers in 6 organizations.

• Furnished installation and configuration for all hardware in tactical and garrison settings.

• Received specialized training through the Military Occupational Specialty on all aspects of installation of MSRT, AN/PSC – 5, AN/PSC -11, AN/PSN – 11(PLGR), AN/PSN – 13(DAGR), AN/PRC 117F sitcom radios, AFATDS, multi-meters, Spectrum analyzers, all SINGARS radio systems, automated Net control devices (ANCD), Harris radios, and (COMSEC).

• Coordinated with Technical Control Facilities to provide full daily support and problem resolution for Switches, Taclane’s, routers, Promina nodes, What’s up Gold, Secure CRT, Veg Files, SolarWinds, Dame Ware Mini remote controls, Ethereal, Remote Desktop, IP 223 and ESP 4’s.

• Maintained and optimized communications for Marine Barracks, Guantanamo Bay, in 2000. Implemented quality of service to maximize the low bandwidth available to the intra-island at that time.

• Performed cat 5 cable installation in office buildings for computer and telephone networks “VOIP”.

Ultra Electronics

Sales Engineer Jan 2011- Feb 2012

• Assisted in Packet Assure IQ 1000 development and marketing. Identify current and future customer service requirements by establishing personal rapport with potential and actual customers. I Provided product, service, or equipment technical and engineering information by answering questions and requests.

• Contribute to sales engineering effectiveness by identifying short-term and long-range issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action; implementing directives.

EDUCATION • PROFESSIONAL DEVELOPMENT

• CompTIA Security Plus Certification

• Cisco Certified Network Associate

• Advanced Communications course 2008

• Information Assurance Computer Network Defense I & II Certified

• Information Assurance Security Officer (IASO) Certified

• Network Managers Course

• Skill Port Modules for Systems Administrator Rights

Professional Affiliations

Ultra Electronics -Sales Engineer……….……………………………………….…………………..……………………………….Jan 2011-Feb 2012

United States Marine Corps.……………………………………………………………………………….……………………………………..1997 - 2011

• Network operations & Systems Officer –MOS 0650, Warrant Officer, 05’ -11’

• Data Systems Chief – MOS 0659 Staff Sergeant, 02’ – 04’

• Tactical Network Specialist – MOS 4066/0656 Enlisted, 97’ – 01’



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