Front desk

Gaurav Nayak.

E-mail: *************@*****.***

Mobile: # 839*******

Birth date: 17/05/1990 – Nationality: Indian

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Education qualification

Complété Higher secondary éducation from karnataka univercity (India)

Professional qualification

www.frankfinn.com

B-TEC higher national certificate

Completed one year Diploma in aviation hospitalty and travel management

from frankfinn institute margao Goa. (India)

Basic in Microsoft office and programmes.

Have Professionaly experience in IDS, AIRS, Opera Tally, Galileo softwares.

Additional qualifications.

Participated school level table tennis competition and begged 1st place.

Participated school, district and state level cricket championship and achieved prizes.

Achieved 100mts runner up in school level.

Works Expériences

Worked With Cidade de Goa - Five Star Deluxe Property In Goa as operator/ receptionist.(6months)

Smoothly manage the entier guest Relationship cycle at the front desk from room booking till checkout reporting directley to duty manager.

Successfully ensured smooth operations during guest chekin checkout.

Handling special request.

Check reservation corresponding to arrive days and handle days and handle arrivals.

Follow up departure for the day and handle daily checkouts fulfill main cashier functions for the shift using “Opera” software.

Review credit limit report and follow up for high balance carry out check list for the shift and follow up daily traces.

www.cidadedegoa.com

Worked With The Zuri White Sands Resort -Five Star Deluxe Property in Goa as receptionist/cashier(13months)

Smoothly manage the entier guest Relationship cycle at the front desk from room booking till

checkout reporting directly to duty manager.

Successfully ensured smooth operations during guest chekin checkout.

Handling special request.

Check reservation corresponding to arrive days and handle days and handle arrivals.

Follow up departure for the day and handle daily checkouts fulfill main cashier functions for the

shift using “Opera” software.

Review credit limit report and follow up for high balance carry out check list for the shift and follow

up daily traces

www.thezurihotels.com

Worked With Altisource Business Solutions in Goa as a Recovery Specialist and debt collector.(10 months)

Working 9-10 hours a day as per united states time zone. Working for American Express as debts collectors.

Job basic was to make around 400-500 calls a day for recovery of the unpaids debts using comunication skills

and making them pay bills through ceck by phone or credit cards or any other means method.

Inesentives based on perfomes and comision based on payments payed by debtors.

www.altisource.com

Worked With CASINO CARAVELA/ CASINO ROYALE as Guest Relations Executive(VIP Services and Reception Handling) (9months)

Smoothly manage the entier guest Relationship cycle..

Check reservation corresponding to arrive days and handle days and handle arrivals.

Follow up departure for the day and handle daily checkouts fulfil from hotel to airport.

Handling VIP guest for food, drinks likes dislikes etc.Arranging Transport for VIP from casino to hotels and hotels to casino.

Handle inquiries for airline tickets .Providing information of various travel options and travel details. Maintaining record of Svip guest and loaders airport entry passes.

Languages and computers skills

English basic in computer

Hindi Microsoft Programes

Marathi IDS

Konkani AIRS

OPERA,

Declaration

I hereby declare that the information given is correct to the best of my knowledge and belief and that i have not with held any information that affect my suitability for employment.

Mobile: 839*******.

*************@*****.***

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