Customer Service Manager

Tina E. Wood

**** ********* ***

Dacula, Georgia 30019

770-***-**** (home)

E-mail: xrrvpm@r.postjobfree.com

EDUCATION AND TRAINING

University of Georgia, Athens, Georgia

Completed Ph.D. program in School Psychology. Served as both Graduate Research Assistant and Graduate Teaching Assistant. Supervised Master’s level students in psychological assessment.

Brooklyn College, Brooklyn, New York

Completed Master’s degree in School Psychology. Served as adjunct faculty, teaching and supervising undergraduate students preparing to be teachers.

Long Island University, Brooklyn, New York

Awarded full tuition scholarship after first semester. Completed B.S. in Education. Degree granted Magna cum Laude.

Thomas Jefferson High School, Brooklyn, New York

Completed College Preparatory program of study. Awarded PTA scholarship at graduation. Member of Arista Honor Society.

EXPERIENCE

April 2006-January 2011-Lead Bookseller in Children’s Department at Barnes & Noble (2843) Responsible for customer service, merchandising, and promotions. Work closely with Department Manager regarding ordering, staffing, and appropriately stocking department.

April 2004-April 2006-Music Manager at Barnes & Noble (2157) Responsible for interviewing applicants, as well as scheduling, supervising, and evaluating staff. In addition, did merchandising and promotions for Music Department. Partnered with Assistant Buyer concerning ordering, evaluating models, preparing for local events, and determining returns. Worked closely with Store Manager to review sales reports to determine trends in our store and proposed changes in relative size of sections to best meet customer demand. In partnership with rest of management team, focused on driving sales, providing excellent customer service, and ensuring efficient store operations.

October 2002-April 2004-Lead Bookseller at Barnes & Noble (1955)

In partnership with Department Manager, short listed and merchandised in various areas of the store including Computer, Business, Travel, Cookbooks, Self Improvement, Psychology, Medicine, and Audio.

January 1992-July 1999-Psychologist in private practice

Ran my own sole proprietorship business. In addition to my clinical practice, I consulted with parents, teachers, physicians, and insurance companies about my patients.

February 1988-January 1992 Psychologist in group practice

Supervised Master’s level therapists, in addition to individual, family, and couples therapy. Consulted with parents, teachers, physicians, and insurance companies about my patients.

August 1979-February 1988-School Psychologist (Gwinnett County Public Schools)

Performed psychological evaluations, did individual counseling, addressed PTA and faculty groups, supervised interns, as well as consulting with parents, teachers, and physicians about children experiencing difficulty in school.

February 1969-June 1972-Teacher, New York City Schools

SPECIAL SKILLS AND ABILITIES

Have excellent organizational and interpersonal skills, as well as both oral and written communication skills. Performance reviews consistently outstanding in areas of attention to detail, customer service, and leadership ability.

Served as office volunteer, answering the telephone and assisting the Rector and Parish Administrator as needed at St. Patrick’s Episcopal Church in Dunwoody, Georgia.

Contact this candidate