Administrative/Office Manageer

Muriel Reed

**** ****** ******, ***. ***

Metairie, La 70002

504-***-**** (cell phone)

Email: ************@*****.***

Objective

To obtain an Administrative position where my professional and experiences combined with my excellent communication skills would benefit my employer and co-workers.

Qualifications

* Excel, Ms Word, Lotus, Power Point * Planning and scheduling

* Data Entry/Keyboarding * Ability to supervise and train new recruits

* Bookkeeping/Proof Reader * Professional in maintaining office work

* Basic office machine operations * Work well unsupervised and with others

* Follow written/verbal instructions * Well organized/Quick learner

* Excellent customer service skills * Attention to detail

* Telephone etiquette * Work well under pressure

* Operate multi-line telephones * Process incoming/outgoing mail

*Punctuation and grammar * Case management

Work History

Fulton, Johnson, Newman & Pittman Insurance, Inc. (10/04/2010 - Present)

Supervisor: Denise Price 504-***-****

• Provided customer service

• Suggested alternatives and problem solving ideas to satisfy customer needs with a minimum amount of supervision

• Answered phones, filing, posting for general insurance

• Fill out insurance applications to obtain quotes for clients

• Submit applications via internet or fax, and informed clients of insurance terms

• Made telephone contact to customers and other insurance agencies

• Send out renewal invoices prior to expiration of insurance

• Provide leadership on assigned shifts

• Collates, sort and organize customer binders

• Ensure quality customer service given to customers

• Assist with all other office duties.

Adecco Temporary Services (10/19/2007 - 5/21/2010) HGI Title Company-Team Title LLC

Supervisor: Linda Castanza 504-***-****

• Data entry and prepared files for processing which involved receipting monies approved by the state for Road Home

• Disbursed checks to applicants and wire funds to the bank for deposits

• Answer and scheduled applicants for program interviews and closings

• Assist in training employees in performing related work

• Perform miscellaneous job-related duties as assigned

Proco Products, Inc.-Stockton, CA

Marketing Sales Assistant (9/15/2006 - 10/06/2007)

Supervisor: Ed Marchese 209-***-****

• Package and mailed company catalogs and other products to customers

• Contact company agents and customers referencing to materials received

• Assist account receivable for payment of products

• Assist with Supervisor handling foreign documents and shipping materials

• Assist in the Administrative office releasing sales orders for shipments

Times-Picayune Publishing Co., New Orleans, La.

Administrative Assistant (6/18/1978-08/27/2005)

Supervisor: Nancy Burris 504-***-****

• Edit daily newspaper, proof read all work

• Correspond with reporters

• Maintained file system of old news (Archive files)

• Process computerized photos and news articles

• Schedule assignments for photographers

• Inventoried and ordered all office supplies

• Received credit card payments

• Record incoming and outgoing payments from customers

National Finance Center (NFC)

Administrative Payment Branch (APB)

Alva Chase Chief Director (1989 – 1999)

• Branch Secretary, Provided office support to the Branch Chief

• Scheduled Meetings for supervisor interviews

• Scheduled travel arrangements for the Branch Chief and staff

• Type and distribute correspondences

• Answer the telephones

• Proof read documents

• Created materials for presentations

• Maintained and organized calendars for the Branch Director and staff

• Prioritized work to meet deadlines

• Ordered office supplies for the branch

• Assist with other related work of the office

Professional Temporary Services, New Orleans, La.

Spears and Spears Attorney at Law – Secretary (11/1986 – 05/1987)

Gail Higgingbottham 504-***-****

• Performed Receptionist duties

• Managed case files

• Answer and screened telephone calls

• Scheduled appointments for attorneys

• Assist in other employees in office related work assignments.

Education

George Washington Sr. High School, Graduate, New Orleans, La - Graduated 05/1978

CareerCom Business College, Certificate in Business, New Orleans, La - Graduated 06/1989

Donaldson Professional Real Esate, Real Estate Certificate, Metairie, La - Graduated 05/1990)

Delgado Community College, New Orleans, LA - August 2010 - Present

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