Sales and Management
Resume:
Peter O.C. Austin-Small III
* ********'s Way
Guilford, CT 06437
************@*****.***
Professional Experience
Jamba Juice, Stanford, CA
• Recruited, hired, and trained staff including management for this location as well as several new stores in district.
• Oversaw multiple stores in district in absence of general manager or district manager
• Developed new business opportunities to continue growth of sales
• Continued to grow relationships with existing business partners to ensure future sales.
• Resolved any customer service issues promptly, to the satisfaction of the customer, within corporate guidelines.
• Managed business in a profitable manner to ensure maximum dollar flow through to company and shareholders.
• Cultivated relationships with contractors and maintenance personnel to ensure service was performed in a manner best for the business.
2004-2005 Kitchen Manager
Carrow's Restaurant, Hayward, CA
• Recruited, hired and trained all levels of staff members. Ensured that training was completed to company standards.
• Managed inventory levels to ensure that cost of goods was within acceptable ratios.
• Reconciled daily cash and credit card transactions.
• Reviewed Profit/Loss analysis on daily basis, continually adjusting to meet the needs of the business.
• Resolved any customer issues promptly.
2002-2004 Manager
Ridgeway Pizza, Stamford, CT
• Managed a multicultural team of employees ensuring quality customer service and proper shift coverage
• Developed new marketing strategies to take advantage of new business opportunities with owner.
• Performed outside catering sales calls on weekly basis to introduce restaurant to potential corporate accounts.
• Managed inventory levels to ensure proper supplies were on hand.
2001-2003 Account Executive
Ameriquest Mortgage, Stamford, CT
• Performed calls from call center to generate new loan business.
• Traveled to customers homes, explained entire process to them and gathered all necessary documentation.
• Followed up with both the loan processors and the customers to ensure that loans were closed in a timely manner.
• Became educated on the various types of loans available, rates and different programs that customers may qualify for.
1999-2001 District Sales Manager
Greenwich Time, Greenwich, CT
• Recruited, hired and trained sales and distribution personnel for local daily newspaper.
• Developed and implemented innovative sales strategies that successfully increased circulation fifteen percent within district over a four month time frame.
• Met or exceeded sales goals in every period.
1994-1999 Store Manager
Greenwich Automotive Services, Greenwich, CT
• Managed prominent automobile service and retail store location
• Worked with upper management team to maximize profitability, creating new programs to increase customer flow.
• Exceeded sales goals monthly.
• Submitted plans for redesign of retail space to owners and then executed the redesign upon approval.
• Successfully grew business of both the store locations and the repair services by improving the quality of the customer experience.
Education
Associate of Arts, Liberal Arts Valley Forge Military College, Wayne, PA
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