Resume

Skills

? Excellent customer service and interpersonal skills

? Analysis and interpretation of data

? Self-motivated worker

? Good judgment and ability to make independent decisions

? Ability to diffuse irate customers

? Knowledge of University of Delaware business practices, policies and procedures

? Microsoft Office products including Excel, Project, PowerPoint, Publisher, Visio and Word

Experience

2006-Present University Of Delaware, Newark, DE

Staff Assistant – Billing & Collection

? Assist Billing & Collection units during peak periods and cross train employees

? Place, receive, approve and reconcile Purchasing Card orders for supplies and Departmental purchases

? Assist the Director in the development and implementation of new processes and system enhancements, coordinate departmental projects that focus on overall changes and improvements within the department

? Design database/spreadsheets as required to include summarization, analysis and interpretation of data; using standard software packages

? Review requests for exceptions to the University, rebate of tuition policy and makes recommendation to Director, investigate requests for waivers of various fees and authorizes exceptions

? Receive and screen incoming correspondence; Respond to inquiries, investigate and resolve problems; Act as liaison with parents, students and departments

? Prepare reports as requested by Director

? Maintain website for unit and develop new website functions

? Maintain time records for all Billing and Collection units

? Coordinate scheduling and payroll for student and miscellaneous wage workers as a resource utilized throughout the Billing & Collection departments and supervise progress and completion of tasks

2005-2006 University Of Delaware, Newark, DE

Records Specialist – Billing Services

? Assist students, parents and colleagues with billing inquiries by mail, telephone and walk-ins

? Maintain time records and payroll information for Student Workers and Miscellaneous wage workers

? Place, receive, approve and reconcile Purchasing Card orders for supplies and Departmental purchases

? Process live updates to student and faculty/staff accounts by hand keying

? Diffuse displeased customers and help to resolve their issue in a timely and respectful manner

? Maintain Billing and Collections website for updates and changes

? Verify payroll deduction accuracy between Student accounts and Payroll

? Analyze and review reports and other information as requested

? Maintain records retention and archiving of semi-permanent and permanent records

? Other duties as assigned

2003-2005 Delaware Orthopaedic Center, Wilmington, DE

Medical Receptionist/Triage Coordinator

? Scheduled appointments for busy multi-doctor surgical practice

? Triaged urgent treatment related calls and messages to determine severity

? Provided excellent customer service and patient care

? Knowledge of operations of office to best assist patients

? Coordinated with other medical offices and facilities for patient care

2000-2003 Mark Glassner, MD, Newark, DE

Medical Receptionist

? Checked patients in and out, collected co-pays, scheduled patients

? Maintained filing and chart management

? Helped Physician coordinate prescription orders with various pharmacies

? Handled incoming and outgoing phone calls and patient request for appointments, medical records, prescriptions and other needs

1999–2000 TCI Management, Newark, DE

Customer Service Representative

? Assisted customers with credit card activation

? Answered account questions and assisted customers in resolving disputes

? Handled customer service calls for Providian credit card customers with fraudulent charges

Education

Glasgow High School, Newark, DE

? Diploma with Distinction

? Training in Microsoft office software (Word, Excel, PowerPoint, etc.)

University of Delaware, Newark, DE

? Ongoing continuing education courses and additional training as time allows

? Completion of the following session offered by Information Technology:

• Web Publishing: Parts I-IV, Microsoft Excel: Parts I & II and Microsoft Mail Merge

? Completion of the following sessions offered by Human Resources:

• Customer Service Skills, Time Management, Supervising Student Employees, Change Management and Organizing Your Workspace

Contact this candidate