Team management

CURRICULUM VITAE

SAYED JAFAR MEHDI

***/*** ***** ******** ****

Nakkhas, Lucknow.

************@*****.***

CAREER OBJECTIVE:

To work in a professional and challenging environment where I can make the Best use of knowledge acquired so far & also to enhance my skill along with time

ACADEMIC Qualification:

Passed Graduation from B.Com stream (Lucknow University India)

Passed Intermediate from I.S.E Board in 2007

Passed High School from I.C.S.E Board in 2005

WORK EXPERINCE :

Worked as a Customer Care Executive in Intelnet PYT Global Service in Mumbai for

Vodafone Prepaid for 6 month.

Worked as Customer Care Executive for 21 months in Eminent for DHL (Dealerhelpline) Vodafone process.

Worked as a (FS) Floor Supervisor & CIF Cordinator for 6 months in Eminent, subsidiary of Vodafone Essar Digilink.

Worked as a TL (TEAM LEADER) since 24th May 2010 till 31st Mar 2011 (10 months) in Eminent, subsidiary of Vodafone Essar Digilink..

Currently working as a TL in apex for Vodafone super cc (Tele sales ) process since 26 may 2011

JOB PROFILE:

To the troubleshoot the problems and entertain the queries of company’s large chain of Retailers, Distributors and Relationship manager (RM)

Depth knowledge of prepaid as well as postpaid segment of company’s product and services.

worked as a Dealer Support Executive in Vodafone, part of Customer Service.

To manage team maintain the productivity of team members

Audit of Team members

Supervise the Team to get the daily target for best result..

SKILLS PROFILE:

Excellent verbal and non verbal communication skills. This has been enhanced by communication with customer who exhibited limited vocabulary

Excellent problem solving skills

The ability to think and make decisions on call ….

FAMILIARE WITH SOFTWARE:

Customer management system (CMS)

BSCS

HLR

TELNET

Channel sales management

Number management system (NMS)

Voucher management system (VAD)

CRM

E pos

Mas

COMPUTER PROFICIENCY:

Familiar with MS-DOS, Windows, Ms-excel, Ms-office, Fox Pro etc.

EXTRA CURRICULAR ACTIVITIES:

Playing Cricket.

Blue 1 belt in taekwondo

HOBBIES:

Listening Music, Net Surfing

PERSONAL DETAILS:

Father’s Name : Sayed Hassan Ali

Date of Birth : 01-mar -1989

Postal address : 238/124 Katra Abuturab khan

Nakkhas, Lucknow 226003

Contact No : 991-***-****

Marital Status : Single

Language Known : : English & Hindi & Urdu

DECLARATION:

I hereby declare that the information given above is true to the best of my knowledge.

Date: (Sayed jafar mehdi)

Place

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