Customer Service Sales

Fritz Percca

**** *. ** ******* • Overland Park, KS 66212 • (913)544-532•********@*******.***

SUMMARY

Bilingual Professional Collections/Bookkeeping/Accounts Receivable Representative with an Accounting degree.

EDUCATION

EDUCATION

Master of Accounting and Financial Management Keller Graduate School of Management

CPA Exam Preparation Emphasis Kansas City, MO

Expected graduation date: December 2011 GPA: 3.00

Bachelors of Science in Business Administration DeVry University

Concentration: Accounting Kansas City, MO

Graduation Date: June 2009 GPA: 3.56

ACHIEVEMENTS

• Graduated Cum Laude from DeVry University

TECHNICAL SKILLS

Tax Software, MS Access, MS Excel, MS Word, MS PowerPoint, MS Outlook, Data Works.

PROFESSIONAL EXPERIENCE

ThyssenKrupp Access Corporation

Accounts Receivable Representative 05/11-Present

• Prepare and submit customer invoices.

• Code, post and receipt payments.

• Prepare and coordinate bank deposit activities.

• Perform all necessary accounts reconciliations.

• Monitor customer accounts for nonpayment and delayed payment.

• Analyze discrepancies and unpaid invoices

• Maintain accounts receivable customer files.

• Assist in month end reporting procedures

• Process Debit Memos to invoice or re-invoice for any adjustment

• Maintain up-to-date billing system

• Process, transmit and run credit card transactions for customer sales and refunds.

• Liaise with parts and sales team on general orders deals , order questions or disputes

• Submit dealer credit requests for approvals

• Complete Material Supplier Lien Waivers and 10 day letter demand.

• Follow up, collection and allocation of payments according to specific deadlines

• Perform other accounting duties as requested.

AARP Tax –Aide, Overland Park, KS

Certified Tax-Aide Counselor (Volunteer Tax Preparer) 01/11-04/11

Encore Receivable Management, Olathe, KS

Bilingual Customer Representative/Collections 08/04-06/07

• Provided exceptional customer service to clients, investigated account records, and resolved customer’s issues in a timely manner.

• Handled collections on more than 500 past due accounts, reconciled payment discrepancies, and resolved client billing and eligibility issues.

• Contacted debtors by making inbound and outbound calls through an automatic dialer.

• Reached company goals every month.

• Performed office duties

Babies “R” Us, Overland Park, KS

Customer Assistant 04/00-12/07

• Recommended, selected, and helped to locate merchandise based on customer’s needs.

• Entrusted daily with cash drawer up to $4,000.

• Generated sales through optimized visual merchandising, inventory availability and personalized assistance.

• Sold over $40,000 in merchandise and received bonus for exceptional sales.

• Maintained proper inventory control and merchandise stocking.

Contact this candidate