Customer Service Quality Assurance
Resume:
Brittany Leigh Cochran, BSB
Kennesaw, Georgia
Accomplishments/ Skills
Bachelors in Science
Proficient in Microsoft office Software through Secretarial experience as well as college courses.
Networking, database design, and computer troubleshooting skills.
Self-Motivated, able to multitask, highly organized, superb time management skills, works with others well.
Assisted in campaigning in Mac Collins 2004 campaign
4+ years of laboratory experience in chemistry, physics, and biology and am familiar with taking pH and temperature levels, NMR, IR Spectroscopy, preparing agarose gels, electrophoresis, obtaining bacterial cultures, gram staining, extraction of organic products, mutating bacteria for antibiotic resistance against beta lactam, experimenting using the scientific process and theorizing appropriately, chemical trained; understand the MSDS importance and am familiar with using, chemical hood trained, and dissection trained
Excellent communication skills have taken college course on public speaking, clinical experience speaking with patients and family members about various things, completed an hour long seminar on “the plight of bees” to peers.
Field work: collected vertebrate and invertebrate and identified them via dichotomous key
o Taken ecology, invertebrate, and zoology field study labs
Formal education in general biology, anatomy and physiology, general chemistry, microbiology, biochemistry, physics, organic chemistry, evolution, ecology, genetics, cellular biology, and vertebrae zoology.
o Have knowledge in preparation of agarose and protein gels, chromatography, buffer preparation, calculating
3+ years clinical pharmaceutical experience
Professional Experience
Intern – Gardner Veterinary Services, Meansville, Georgia April 2011 – December 2011
draw labs, vaccinate, take external tissue, diagnosis/ medicating patients and fecal samples, communicate with patients and owners, and diagnose microscopically
Special Research Scientist (Intern) – Georgia Department of Natural Resuources, January 2012 – May, 2012
Study was performed under Gregory Hartman Ph.D. with Joseph Nestor B.S.
Identified local amphibians based on mating calls in order to document what animals were within the area to assist with data on decline of the species
Pharmacy Technician – Piedmont Henry Medical Center Stockbridge, Georgia February 2008 – February 2012
Compounding neonatal and adult medications, delivering medications to patient care units, IV trained
able to compound intravenous medications, competent in sterile technique, chemotherapy preparations, performed quality assurance tasks monthly via unit inspections, perform minor repairs on pyxis machines such as failed drawers and interface connections (trouble-shoot various mechanical issues with drug distribution machines, understand drug interactions and dosing techniques, as well as quality control and new employee training. Worked with McKesson during a GO LIVE event for Horizon Meds Manager where I assisted with computer set up and connecting to pyxis interface. Georgia State Licensure in Pharmacy Technician. Six Sigma Experience. Assisted in weekend ordering and inventory control. Audited workflow and assisted in changes. Proficient in Medical terminology
Became proficient in communicating with Doctors, Nurses, Patients, and Family members
Secretary – River’s Insruance, Jackson, Georgia August 2006- April 2007
Performed customer service, Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals, Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs. Locate and attach appropriate files to incoming correspondence requiring replies. Mail newsletters, promotional material, and other information. Maintain scheduling and event calendars. Make copies of correspondence and other printed material. Set up and maintain paper and electronic filing systems for records, correspondence, and other material. Collect and disburse funds from cash accounts, and keep records of collections and disbursements.
Secretary – Shirley Dalton Reality, Stockbridge, Georgia April 2006-April 2007
Performed customer service, Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals, Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs. Locate and attach appropriate files to incoming correspondence requiring replies. Mail newsletters, promotional material, and other information. Maintain scheduling and event calendars. Make copies of correspondence and other printed material. Set up and maintain paper and electronic filing systems for records, correspondence, and other material. Collect and disburse funds from cash accounts, and keep records of collections and disbursements.
Education
High School Diploma – Luella High School, Locust Grove, Georgia 2007
Pharmacy Technician Certificate – Clayton State University, Morrow, Georgia 2007
Bachelors of Science in Biology- Gordon State College, Barnesville, Georgia 2012
References for Brittany Collins
Theresa Stanley Ph.D. : Professor of Microbiology/ Advisor
*********@***.*** 678-***-****
Gregory Hartman Ph.D.: Professor of Vertebrate Zoology/ DNR Study Advisor
********@***.***
Jessa Okuma Pharm. D.: Pharmacist at Piedmont Henry and Grady Hospital/ mentor
******@***-**.***
Cheryl Ram Mystry Pharm. D.: Pharmacist at Piedmont Henry
*******@***-**.***
Congressman Mac Collins (1994-2004): Mentor
**********@*********.***
Jennifer Gardner DMV: Intern Overseer
Danny Rivers: Rivers Insurance Owner
Shirley Dalton: Shirley Dalton Reality Owner
Kelly Durden: Director of Radiology kaiser permanente/ Cardiology Piedmont Henry Medical Center
Scott Durden: Biomedical Engineer; Dornier
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