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Quality Assurance Customer Service

Location:
Madison, AL
Posted:
June 09, 2012

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Resume:

Richard Kephart

*** ********** ** xqa6g3@r.postjobfree.com 256-***-****

Harvest, AL 35749

Engineering, Science, and Quality Assurance Professional with manufacturing experience in process improvement and preemptive quality management. Extensive experience in fast-paced environments with lean-manufacturing processes. Engineering, laboratory, and safety training and experience.

B.S. Biology, with Biochemistry Emphasis

• Active Secret Clearance from Department of Defense

• Quality assurance Management, process improvement, process management

• Materials engineering, metallurgy, materials compatibility, troubleshooting

• Laboratory Management and Safety, HAZMAT, OSHA, Environmental Monitory/Safety

• Chemical, Biological, Laser, and Radiation safety; BioSafety Level 2 experience

• Laser Safety Officer, Class III and IV lasers

• Metrology, Metallurgy, casting, forming, stamping, metal hardening/processing

• Extensive sales experience in Automotive, electronics, and software

• Customer Service, Management and Corporate Client Experience

• IT Administration, IT Management.

DMS Technology, Inc, Huntsville, AL September 2010-Present

Engineer-Scientist

Developed in-house imaging system for holographic tomography using low-cost components, including an in-house developed Class IV pulsed Nd:YAG laser. Developing a high-speed surface measurement system using dual-lambda holography.

Responsible for writing Commercialization section of SBIR and STTR proposals, and illustrating as well. Copy editing and final proofreading of proposals before submission.

Develop initial concepts for SBIR topics and proposals.

Company IT administration, improved server and client up-time, as well as greatly reduced tech issues at the company.

RK Computing June 2009-Present

Self-employed

Computer maintenance and repair. Maintained computer systems for private users and businesses. Repaired computers for customers, and salvaged data for machines that had failed to avoid loss of important user data.

Delphi Automotive, Athens, AL January 2007-June 2009

Materials Engineering

Performed Materials Engineering testing for incoming and outgoing parts and subsystems for steering and drivetrain components. Metrology, Metallurgy, and Quality Assurance testing.

Won two awards to reduce downtime in facility by using alternate process paths in case of common equipment failure.

Tested plant fluid systems for chemistry. Wrote formulations for plant fluid systems and procedures for chemical processes.

Monitoring of metallurgy processes, including case-hardening, through-hardening, and tempering. Audited quality testers of metallurgy processes.

Maintained metrology equipment for hardness testing, weights, measures, and other equipment, including to NIST primary standards.

Audited NDT testing of parts for quality assurance.

Operon Biotechnologies, Huntsville, AL January 2006-January 2007

Laboratory Associate II

RNA Purification and liquid handling. Mastered process and moved it from Gaithersburg, MD, to Huntsville, AL.

Troubleshooting of process, also optimization of work flow to help improve process.

Programming of fluid handling robots, maintenance of fluid handling systems and robots.

Cross-trained to master other processes to cover other employees during vacations.

Wayne Farms, LLC , Decatur, AL February 2004-October 2004

Quality Assurance Supervisor, HACCP Coordinator

Food safety and quality assurance Supervisor. De facto manager for first shift. Managed quality process and food safety for one shift of a $5million/week ready to eat poultry facility. Launched two new production lines, including one that was an entirely new process (par-fry) to the facility.

TDY to Swanson foods to learn canning process for flexibility of personnel.

NASA (UAH), Huntsville, AL October 2000-January 2004

Research Analyst III

Scientific support, hardware and software development for Delta-L, a Microgravity Science Glovebox project for the International Space Station. Prepared samples for other flights to the Space Station, as well as winning a team award for the Enhanced Gaseous Nitrogen Dewar.

Publications upon request



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