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Office Medical

Avon, IN, 46123
August 05, 2012

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Cathy Reynolds

*** ****** ***** *****

Milford, OH 45150


I am returning home to the Indianapolis area and am interested in employment in

a medical/dental office setting. I have extensive experience and know I

can exceed your expectations. I enjoy all the nuances of healthcare.

Health Span (part of Catholic Health Partners)

225 Pictoria Dr.

Springdale, OH


Senior Account Specialist in a medical management office. Ensure

procedures and requests meet medical guidelines. Performed

precertification with Milliman guidelines, claim reviews, predeterminations,

surgeries and various other procedures. Insured all implementation

was performed for new clients, assisted with health fairs, prepared

crystal reports for life management systems, prepared quarterly and

monthly reports for clients. Notified doctors and patients of approved

and disapproved procedures, by phone, email, fax and mail. Insured the

providers, TPAs and consumers are satisfied. This position encompasses

authorizing medical procedures, admits and emergencies for a multitude of

self insured employers.

Grandview Pharmacy

Brownsburg, IN 46112


Employed as a triage pharmacy tech. This position consists of entering new

patient demographics, insurance info, clarifying med orders, entering

narcotics prescriptions and maintaining accurate counts of narcotics

prescriptions, completing and faxing prescriptions to physicians for

signature, arranging for STAT orders, calling prescriptions to back up

pharmacies, assigning faxes to appropriate departments, completing

prescription refill data entry, answering phones and other duties as


Pacific Coast Center (temp position)

Pasadena, CA.


Temp position in a busy oral surgeon front office and as a

finance/insurance administrator. Verified benefits, presented patients with

treatment plans and payment/finance options, prepared charts, filed

insurance, posted payments. This was a per diem position while I was

caring for a terminally ill relative.

American Health Network

Indpls., IN 46290


Front office supervisor. Insured a smooth flow from front to back offices

in a physician/chemotherapy office, maintained inventory, verified

benefits, precertification, prior approvals, answered phones, scheduled

chemo appts, doctor appts, outpatient appts, assisted with some procedures

such as bone marrow aspiration, obtaining vital signs, pulse oximetry,

etc. Performed all front office duties.

Hendricks Regional Health

Danville, IN 46122


Practice coordinator, managing this busy office. Performed all front

office duties and occasional back office duties in a busy internal medicine

office. Worked in various positions such as: check in, check out,

precertification, prior approval, triage, answered phones, filed, balanced

daysheets, mediated staff issues, maintained CME for the doctors, built

scheduling templates each year for computer scheduling. I made many

positive changes in this office to include flex scheduling, designing

office visit flow sheets and creating a physician patient pain management


Hendricks Superior Court No 2

Danville, IN 46122


Criminal administrator for this court. Assured all cases, motions,

orders, etc were filed properly and in accordance with Indiana law,

scheduled bond hearing, some initial hearings, issued orders for search

warrant, criminal warrants, etc. Assured bond orders were within Indiana

statutes. Answered phones and assisted with video court and all other

courtroom duties.

Cindy Wills M.D.

Danville, IN 46122


Worked both front and back office at various times for Dr. Wills. Answered

phones, scheduled appts, outpt procedures, precertification, prior

approval, etc. Verified benefits, obtained prior approvals for patients,

filed, assisted with patient education, filed insurance, balanced dailies,

maintained inventory, obtained vitals on patients, assisted with

procedures, gave injections, sterilized instruments and performed all other

duties as required.


Word, Outlook, Excel, Powerpoint, Access, ODG,

Medical Software: Kodak OMS, Bradford Scott, NextGen, Raintree, Synergy,

Oasis, Misys, Epic, Frameworks, Docutrack, Mocha, Appointmate, InforMed,

Milliman, Medcomp.

Legal Software: Gavel

References available upon request.

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