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Manager Customer Service

Location:
Auburn, AL, 36830
Salary:
Open
Posted:
October 25, 2012

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Resume:

Gary M. Hall

**** ******** ******

Auburn, Alabama 36830

334-***-**** [home] / 334-***-**** [cell]

Email: xpz0dq@r.postjobfree.com

SUMMARY

Over 21 years of management experience in the logistics/Supply Chain/Warehousing and Hotel industries. Supervise numerous employees in multiple departments. Manage large monthly budgets. Trouble-shoot problems and resolve issues quickly. Plus 5 years as a Hiring Manager

MANAGEMENT-RELATED WORK EXPERIENCE:

Auburn University Hotel and Conference Center, Auburn, AL June1 2011-present

Overnight Supervisor

Manage all nightly operations at the hotel and conference center. This includes supervising kitchen and bar closing and cleaning, housekeeping staff, night auditors, night security payroll issues scheduling P/L reports. Coordinate weekly hotel walk-through with management, chefs, food and beverage director, and housekeeping manager.

Transport America, Montgomery, AL 2010-2012

Operations Coordinator, Dedicated Carriage Services

Supervise 63 employees; provide dedicated carriage services for Kia, Hyundai, and 11 other corporations within Alabama and Georgia; resolve customer conflicts, employee conflicts, vehicle breakdowns, and scheduling issues; hire, train, evaluate, and terminate employees; compile monthly budget reports and payroll; manage a monthly budget of $855,000; restructure daily routes to ensure on-time deliveries; conduct safety training with all employees; review customer contracts every three months; resolve maintenance issues

FedEx Express 2002-2010

Operations Manager; Montgomery, AL

Supervise 32 employees (delivery drivers and clerical staff) for morning and evening sort, and loading and off-loading of delivery vehicles and tractor trailers; create weekly delivery and work schedules; manage employee training, evaluation, payroll, hiring manager for 3 locations, expense reports, and disciplinary issues; resolve customer service issues; manage future manager training program; monthly budget of approximately $350,000

Delivery Driver, International Coordinator, Dangerous Goods Specialist, Environmental Management Coordinator, Genesis Coordinator; LaGrange, GA

Deliver packages to customers and to the Atlanta airport hub while maintaining a consistently on-time and accident-free driving record; work with shippers to insure that all international packages get through customs in a timely manner; work with shippers, clearinghouses and brokerage firms to insure that all packages containing dangerous goods are properly marked for shipment; “on-call manager” when station manager is absent

Gary M. Hall/334-***-****/Page 2

United Parcel Service, Opelika, AL 1987-2001

On-car supervisor/feeder supervisor/Rail Yard Supervisor 1991-2001

Supervise over 80 Teamster employees; manage an annual budget in excess of $5 million; perform safety and security audits; manage payroll for all building employees; schedule and adjust delivery routes

Delivery driver 1989-1991

Delivered and collected packages from customers; maintained an accident-free and consistently on-time driving record; created a positive relationship with customers; increased pick-up volume and customers on regular route

Cover driver/Air driver 1989-1991

Drove delivery routes for sick and vacationing drivers; possessed detailed knowledge of multiple delivery routes; delivered Saturday priority packages; consistently delivered packages on time

Reload worker 1987-1989

Unloaded, gassed, and washed delivery vehicles; parked feeders; consistently completed tasks within established timeline for on-time feeder departure

CAREER-RELATED SKILLS AND TRAINING:

SKILLS:

Commercial Driver’s License (Class B with hazardous materials endorsement) – local, regional, and OTR experience

CLASSES/TRAINING:

Dangerous Goods Training, Memphis, TN Hazardous Materials, Montgomery, AL

The Dale Carnegie Course, Columbus, GA Supervisor Leadership School, Durham, NH

New Management Training, Memphis, TN Labor Management & Law, Montgomery, AL

Labor Relations, Montgomery, AL DOT Training, Opelika, AL

Digital Plotting System, Opelika, AL Time Study and Loop Detail, Montgomery, AL

REFERENCES: Available upon request



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