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Customer Service Associate

Location:
Channelview, TX, 77530
Salary:
9.50
Posted:
August 06, 2012

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Resume:

Elba Cecilia Cantu

*** ******** *****

Channelview Texas, 77530

xpn1gu@r.postjobfree.com

361-***-****

RELATED QUALIFICATIONS

• Proficient Word, Excel, Windows, and PowerPoint skills.

• Skilled in Check-Inn, Epitome, Galaxy, Light speed, Opera, Night Vision Property Management systems.

• Experienced in multi-line phone system, data entry, payroll, and reservations.

PROFESSIONAL EXPERIENCE

Captains Quarters Inn, Port Aransas, TX November 2011-May 2012

Guest Service Representative

• Responsible for all front office duties; check-in/check-out, answering phones, making reservations, laundry, attending breakfast, etc.

• Work with housekeeping to ensure accurate status of the rooms for a smooth check-in process.

• Assisting guest’s inquiries, in person and on the phone, about hotel location, amenities, and suggestions for activities available for leisure.

Port Royal, Port Aransas, TX July 2011-Present

Manager on Duty

• Develop relationships with clients, return guests, group contacts, etc. to provide maximum personalized guest service.

• Responsible for new hire training, organization of prompt schedules, and one-on-one personal training.

• Oversee the guest service function to ensure corrective action is taken to resolve guest complaints and ensure that superior guest service is delivered.

• Accountable for creating and sending daily reports.

• Establish and maintain close working relationships with all departments of the hotel to ensure maximum cooperation, productivity, morale, and guest service.

• Perform day to day running of reception, ensuring check in and check outs ran smoothly and to all Port Royal and ownership standards.

• Work closely with housekeeping to ensure accurate status of each room, readiness of rooms for check-in and to report guest concerns.

• Completed work orders for maintenance repairs and submitted to engineering.

Pearl South Padre, Formerly Sheraton Beach Hotel & Condominiums, South Padre Island, TX June 2009-July 2011

Front Desk/Reservations Manager

• Responsible for new hire training, preparing schedules, one-on-one training, supervising and monitoring of proper procedures to follow in hotel.

• Resolved guest issues, complaints, and problems.

• Planned and organized hotel meetings and training.

• Researched for better rates to increase revenue.

• Organized group rooming lists and pre-assigned rooms according to group requests.

• Responsible for all front desk duties.

La Quinta Inn & Suites July 2006-March 2009

Front Desk Manager

• Worked closely with General Manager to assure optimum performance and continual improvement in the five key result areas in a hotel (guest service, employees, sales/marketing, property appearance/maintenance, and profit/loss financial control).

• Overview human resource matters including interviewing, hiring, training, assigning work, scheduling, coaching/counseling, and performance appraisals.

• Resolved guest issues, complaints, and problems.

• Planned and organized hotel meetings and training.

• Researched for better rates to increase revenue.

• Organized group rooming lists and pre-assigned rooms according to group requests.

• Responsible for all front desk duties.

References available upon request.



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