Houston, Texas *****
281-***-**** home
281-***-**** cell
*********@*****.***
Donna Kaye Jones
Objective To obtain employment with a company that can utilize my experience and skills and provide
an environment that will offer professional growth and development.
Education 08/93-01/97 Houston Community College Houston, TX
Area of Concentration Criminal Justice
1997-1988 Aldine Senior High School
01/88-06/88 Booker T. Washington High School
Skills MS Excel, MS Office, MS Word, Oracle, Lytec, Open EMR, Payroll, Multi-line phones.
Work 10/2007-Present Texas Orthopedic and Sports Medicine Center- Houston, Tx
Experience Receptionist, schedule patients for appointments, check patients in/out, verify
Insurance, file paperwork, make reminder calls, etc.
12/2000-05/2007 IKON Office Solutions- Houston, Tx
Call marketplace to obtain meter read, purchase order numbers and other billing
information as necessary. Work to resolve discrepancies in billing information,
Answer incoming calls from internal/external customers regarding questions or
Invoicing/options and proactively resolve all outstanding issues.
Request credit memos for any erroneous or charges billing. Reports unbilled
contracts information to supervisor on monthly basis. Perform other duties as
assigned.
02/1992-01/2001 City Of Houston- Public Utilities Maintenance Houston, TX
Customer service, Data entry of work orders, Receptionist, dispatcher, maintain
vehicles, operate scales, Landscaping, repair water/sewer lines, repair meter leaks,
drive heavy equipment dump trucks, backhoe, Certified forklift operator,
CDL-B license.
05/1991-02/1992 DFS-West Houston, Tx
Customer Service process cash and credit cards transactions. Assisted customers as
needed.
03/1991-05/1991 ITS Houston, TX
Cleaned aircraft once landed for next flight out.
02/1990-07/1990 Ernest Seattle, WA
Shipping/Receiving, inventory control, forklift, warehouse.