Customer Service High School
Resume:
Kimbly Surrena Mungin
Savannah, Georgia 31404
xpgxcy@r.postjobfree.com
EDUCATION:
Virginia College Online Division- Savannah, Georgia
Major: Healthcare Management - Currently attending GPA: 2.4
Savannah High School- Savannah, Georgia
Diploma - General Studies
Skills: Knowledgeable of Microsoft word, PowerPoint, Excel, Star, Practice Plus, Physician Portal, Access, Intergy, Email, Groupwise, Fax machine, Ricoh Copier, Multi-line telephone, Excellent Customer Service Skills, type 45 wpm error –free, Computerized cash register
WORK EXPERIENCE:
Memorial Health University- Savannah Gynecologic Oncology/Anderson Cancer Institute-Savannah, Georgia Practice Representative/ Patient Intake Coordinator (April 2008- Present)
Primary Phone Management
Referral Specialist (for practice)/ Hospital Consults
Primary Scheduler-New Patient Registration
Prepares new patient charts
Track Monthly referrals/Office Visit Schedule Management
Medical Records Request-In and Out, Coordinates with Discovery Services
Ensure authorizations for verifying insurance coverage
Collect payments for office visits co pays, and overdue balance collections
Posting Charges entry of office visits, pre-op, and post-op
Posting and scheduling Surgeries using ICD-9 codes, CPT codes
Obtaining Precertification for Surgeries and procedures
Knowledge and meeting JCAHO standards
Assures medical/ legal requirements for documents to be sent out to requesting offices
Type letters for patients and family members requesting leave of absent from employment- Typing speed – 55-65wpm
Complete Labs orders
Liaison between patients and Healthcare providers
Knowledge of codes of disease (oncology)
Completes other duties as assigned
Southwest Keys Tracking Program- Savannah, Georgia, Juvenile Tracker-
(Intermittent June 2006- January 2011)
Monitored juvenile delinquents while on house arrest or awaiting placement
Documentation of juvenile daily activities during tracking visit
Crisis Intervention, Mentor
Snelling Personnel-Memorial Health University- Savannah, Georgia, Temp- (November 2007-April 2008)
Telecommunications (November-January)
Filing for various offices
Answered phones for varies practices
Charlotte Mecklenburg Schools/ Charlotte Mecklenburg Sheriff Department Gatlin Youth Detention Center- Charlotte North Carolina, General Assistant (May 2007- October 2007)
Assist certified teacher with instructional and non-instructional duties
Provide educational support to juvenile delinquents while awaiting court order and placements
Maintain and orderly educational learning environment for youth offenders
Americanwork Inc. Savannah, Georgia, Evening Residential Supervisor (September 2005- May 2007)
Developed and maintained positive relationship with consumers and their families
Client advocated with the National Alliances fro Mental Illness (NAMI)
Supervised five to ten employees and other administration duties (typing, conducting staff meetings)
Assists in the development and monitoring of Individualized Service Plans and assessments
Develop a plan of actions that adhered to state license and regulation procedures
Audit and monitored residential spending accounts
Research, compile information, and conduct weekly groups
Submit monthly budget reports
Document Residents weekly and daily progress
Administrator Medication
Administrative duties included such as typing and filing, but not limited
Savannah Regional Youth Detention Center- Savannah, Georgia, Juvenile Correctional Officer (March 2005- September 2005)
Maintain an orderly and secure living, working and educational environment for youth offenders
Provide proper documentation of significant incidents and events
Provide special security interventions services
Chatham County Board of Education (Varies Location) - Savannah, Georgia, Special Education
Paraprofessional (September 1999- January 2005)
Provide educational support to students with disabilities/ Monitored the safety and well being of the students
Assisted Special Education Teacher with instructional and non-instructional duties/ Team Teaching varies class lesson
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