Customer Service Manager

STEVE CALHOUN

***** *.*. ****. **.

Summerfield, FL. 34491

603-***-****

***********@***.***

PROFILE:

Dedicated manager with a strong work ethic and the ability to be adept at communicating effectively with

customers, vendors and staff.

Exceptional organizational and planning skills that are essential to effectively manage the operations sales,

marketing, budget development, cost control and staffing.

ACCOMPLISHMENTS;

Successfully overhauled a Fortune 500 business increasing sales by more than 25% in one years time through

outstanding customer service, creative marketing and rigorous suggestive selling training of the staff

Achieved MODEL status for 3 consecutive quarters.

Successfully reduced expenses to be at or below budget through accurate planning, waste reduction, purchasing,

and cost effective operating procedures.

QUALIFICATIONS:

MANAGEMENT SKILLS

Ability to perform the many functions required to run a business including marketing, purchasing, maintaining a

budget, control inventory, uphold product quality and recognize profit and loss issues.

Developed successful marketing campaigns to increase visibility of the business.

Recruited, hired, supervised, scheduled and instituted effective programs to train and motivate the staff.

TECHNICAL KNOWLEDGE

Experience in the proper storage, preparation, display and the serving of food to the public.

Familiar with various touch screen technology and computer programs to determine food and beverage cost,

purchase inventory, and to keep accurate records for all aspects of the business.

CUSTOMER RELATIONS

Investigated and resolved ALL quality and service complaints, ensuring customer satisfaction and repeat business.

Created new business through community involvement and active public relation programs.

EMPLOYMENT:

SUBWAY, Rte 301, Wildwood, FL 2010-2012

The undisputed leader in healthier fast food.

DIGGERS DOGS, Summerfield, FL. 2008-2010

A mobile food business targeting primarily the fast food lunch audience and seasonal events.

EDUCATION/ CERTIFICATIONS

Subway Management Training, Certificate, 97% Grade

State of Florida , Certified Professional Food Manager, Certificate, 96% (top grade in class)

University of Mass, Boston, MA-Bachelor’s of Art, Magna Cum Laude

MILITARY: Honorable Discharge U.S. Army

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