R*** Lilac Lane

Edgar, WI ***** 715-***-**** xp9ixu@r.postjobfree.com

Joleen Sue Zychowicz

Objective Desire a position as a Technical Claims Specialist in Workers Compensation to utilize strong customer service, investigative, and organizational skills with a company providing opportunities for advancement and professional growth.

Experience 2003-Present Church Mutual Insurance Merrill, WI

Claims Service Representative-Workers Compensation

Handle all aspects of workers compensation claims including litigated claims.

Complete thorough investigations on all claims and take recorded statements.

Supervisor outside council, direct nurse case management, independent adjusters, and vocational specialists.

Provide training of co-workers.

Obtained WCLA, CCLA, AIC, AIS, ACS, and INS designations.

2006-2008 Mill’s Fleet Farm Wausau, WI

Point of Sale Specialist

Part-time supervisor of 30 cashiers, delegating responsibilities throughout.

Demonstrate a high level of customer services skills.

React effectively under high pressure situations and assist with group problem solving tasks.

Train and review cashiers.

2002-2003 Springs Window Fashions Wausau, WI

Shift Lead

Responsible for the status of work orders and coordination of work flow.

Assist in quality control of products and trouble shooting of new product line.

Conduct reviews and sit in on disciplinary sessions.

2002-2003 Wausau Hospital Wausau, WI

Safety and Security Department Intern

Develop an understanding of the organization through job shadowing and informative sessions with the internship site supervisor.

Assist in the revision of the Hazard Communication Program Policy

Attend meetings concerning Hospital Bioterrorism Preparedness and Central WI Disaster MGT groups.

Education University of Wisconsin-Marathon County Wausau, WI

Associate Degree in Arts and Science.

University of Wisconsin-Steven Point Stevens Point, WI

Bachelor of Science

Major Health Promotion

Special Training Experienced in various programs such as Microsoft Word, Excel, Lotus Notes, Content Manager, and AS 400. Excel working independently and in group settings. Strong written and verbal communication skills.