Administrative/Clerical

Linda L. Reaves

***** ****** ****. #**

Silver Spring, MD 20904

Phone: 240-***-**** / 703-***-****

Summary of Qualifications:

With 15 years of professional experience in accounting/financial budgeting & analysis/audit functions.

Efficiently able to organize and manage time.

Proactive hands-on style and extensive team leadership, adept of manage and supervising company staff.

Account reconciliation and budget processing.

Superior verbal communication and interpersonal skills can effectively interface with individuals on all levels.

EDUCATION & SKILLS:

Professional Career Development Institute Certification;

Major in Paralegal, Hotel/Motel Business Management

Essex County College – Business Administration

ICS – Certified

Course Work Completed:

Bridges for people with disabilities, Core Management, Phoenix, Image link Micro-imager, 70 training, CSC Imaging training, Stress Management, R-Base training

Application Skills; MS Office Suite, Lotus Smart Suite, R-Base System

**Awarded Certificates – MR/DDA

Work Activity Program for completion of:

Policy Behavior Support

Policy Adaptive Equipment

Policy Individual Support Plan

Hotel Management – CERTIFIED 1985

PROFESSIONAL EXPERIENCE:

Jewish Council for the Aging (JCA)/ Senior Community Service Employment Program (SCSEP)

2008 – Present Job Developer

Matches appropriate jobs to meet the needs of participants, send marketing material about (SCSEP) to employers

Occasion meeting with employer, employee and attend meetings for networking, assist with Intake Application Process, Reassessment Forms, Individual Employment Plans

Contact participant, describe position, fax or email job information to participants, phone follow-ups

Research website, newspaper, resumes, employers referrals

JCA - SCSEP Representative at Montgomery Works One Stop Career Center

Capitol Hill Hospital/ Supportive Service Program -Washington, D.C.

1999 – 2007 Mental Health Counselor / Client Advisor

Supervise and Instructs clients on a daily basis, monitors diet and diabetes.

Evaluates work performance; quality of work and work productivity.

Develops and implements daily training.

Provide trainees with structured diagnostic and skills necessary for a successful and more independent life in the community.

ISP-IPP-IWP-Monthly and Annual Reports, Basic Line Data, and Incident Reports.

Travel training and Daily Living Skill.

Coordinate external vendors with central supplies, receive check and stock supplies, provide follow-up with depts.

EPT Management / Country Club Apartments – Silver Spring, MD

2000-2001 Leasing Consultant

Greet as well as register walk-ins, and respond to phone inquiries.

Promote property amenities, book keep of daily traffic summary log.

Prepare apartment move-ins, perform background check on lessees.

Handle all rent deposits and payments.

Assist with residential complaints, of work orders and follow-up.

Sallie Mae Consolidation

1988 – 1998 / Student Loan Marketing Association Research Analyst

Executed extensive account research using Client Server System.

Communicated with customers, lenders and guarantors to

ensure accuracy and eligibility requirements are complete.

Performed account adjustments, reconciliation and cancellations.

Underwrote and disbursed accounts. Certificate of Recognition

Document Processor Coordinator

Supervised department with a staff of 20+ employees.

Prepared and delivered quarterly and annually reviews.

Prepared and conducted face-to-face interviews.

Assessed work needs and implemented strategies to assure the completion of daily functions.

Coordinated and conducted weekly staffing meetings.

Responsible for special projects on a daily basis by Management.

Received management recognition awards.

Sr. Processing Specialist

Responsible for the nightly functions of over 20 employees.

Processed applications for Loan Consolidations.

Resolved account problems with customers and lenders.

Reconciled and kept maintenance of daily reports.

Application Processing Specialist

Verified customers completed eligibility requirements.

Ensured applications were complete with daily dates and other information.

Generated system documentation for customers.

Maintained data of customer’s confidential document, application and correspondences.

Comfort Inn Hotel - Herndon, VA

1986 – 1988 Front Office Manager (certified in 1985)

Oversight of all front office operations including front desk, PBX and Guest Services.

Ensured appropriate follow up and compliance with scope of work.

Worked closely with the director of sales for occupancy and revenue maximization.

Managed front desk agents, Audited all company accounts, Cash management which included:

Bank deposits, in-house payments, and vendors

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