Erica Cooper
College Park, GA 30349
*************@*****.***
OBJECTIVE
Seeking a position within a company where I can utilize my skills and strengths to ensure proper customer service.
PROFESSIONAL EXPERIENCE
Newell Rubbermaid 2010-2011 Atlanta, GA
Deals and Repack- Assisted with daily deals from clients packing and stocking products.
• Repacked various goody products
• Ensured daily deals went out correctly and on time
• Worked pick to light on an assembly line
• Material handler
• Operated pallet jack
• General warehouse duties
Air Serv Corp. 2006-2009 Atlanta, GA
Passenger Assist/Dispatcher- Ensured day-to-day operations ran smoothly working closely with passengers and agents to meet the company’s staffing, administrative, and organizational needs.
• Answered phones assisting passengers and clients with needs on wheelchair assistance.
• Assisted with getting wheelchair passengers and unaccompanied minors off of the aircraft in a safe timely manor.
• Maintained organization by staffing sheets and dispatching.
• Helped disabled and elderly passengers maneuver through the airport safely and timely.
• General office including daily activity sheets and payroll discrepancies
A & M Medical Billing 2005-2006 Locust Grove, GA
Medical Billing Assistant- Assisted with daily administrative, bookkeeping, and data entry duties, to meet company monthly goals.
• Answered phones and scheduled appointments.
• Collected, posted, and prepared spreadsheets for weekly and monthly financial statements.
• Called patients to inform them about their outstanding medical bills.
• Verified insurance and payment plans with patients.
SKILLS
Customer service, 45 wpm, general office duties, Microsoft office, Microsoft outlook, Microsoft word, Microsoft excel, medical laws and ethics, functions well under stress, interpersonal skills
EDUCATION
Advanced Career Training, Morrow, GA 2005-2006
Creekside High School, Fairburn, GA 2001-2005