Customer services
Resume:
MARISOL GAVIDIA
Daly City, CA 94014
**********@*****.***
OBJECTIVE
Seeking for a Customer Service Representative Position
QUALIFICATIONS
Over 9 years of Hotel Service, including 7 years of Administrative Assistant experience: Praised for improving efficiency and Customer Service.
Fluent in Spanish: with friendly customer service
Business technology skills: Able to use office equipment, registers, 10-Key knowledgeable, Type 50WPM, touch screen software, Windows, Word, Excel and Power Point
Highly reliable problem solver: Loyal, punctual, quick to learn, intelligent, confident in making decisions, energetic while working independently.
EXPERIENCE
Reception Agent/Cashier
• Check-in/out hotel guest courteously and efficiently
• Processed payments
• Provided information to guest
Housekeeping Coordinator
• Respond to incoming calls
• Coordinated housekeeping projects as assigned
• Ensured clean, orderly and attractive condition of establishment
• Assisted Executive Housekeeper with ongoing monthly training
Office Manager/Administrator
• Served as administrative liaison between manager and individuals outside the company.
• Manage printing and production of promotional material
• Managed accounts payable/receivables
• Planned and organized work flow
• Maintained records, files and reports
• Approved procurement of office supplies
• Prepared cost analysis reports, and maintained costs within budget standards
EMPLOYMENT
• Reception Agent/Cashier March 2009- November 2011
InterContinental Mark Hopkins Hotel, San Francisco, CA
• Housekeeping Coordinator June 2007–March 2009
InterContiental Mark Hopkins Hotel, San Francisco, CA
• Administrator January 2005- January 2006
UPS Store- South San Francisco, CA
• Office manager/Administrator January 2003- December 2004
Bay Area Hearing & Speech Center- Oakland, CA
• Administrative Assistant October 1994- July 2002
Inter-Continental Hotel- Managua
150 room five-star property
• Clerk Coordinator/ Printer Operator April 1989- 1994
PMI Mortgage Insurance Company- San Francisco, CA
ACADEMIC EDUCATION
John Adams Campus – General Education 1984 - 1985
City College of San Francisco 1985 – 1987
REFERENCES:
Available upon Request
Contact this candidate