Certified Hearing Conservationist, Phlebotomist

Devonia Patrice Nixon

**** ******* **** *** ***, Jacksonville, Florida 32244

904-***-**** (M) • *******.*****@*****.*** • Other Names: Jones, Floyd and Lowe

Professional Profile and Objective

Hospital and clinical customer service professional seeking solid but challenging employment opportunity in the medical setting. Highly-trainable, fast learner and proven, driven leader who adapts well to change and workplace pressure. Fluent in American Sign Language (ASL), and experienced with Microsoft Word and Excel, Viewer, Medical Manager, Meditech, Hemocare, MobiSched, Blood Bank Computer System (BBCS) Benson(CCA-200) and Doehrs. Willing to relocate.

Employment History

Medical (2002-2010, Jacksonville, St. Augustine, FL and Fort Houston, TX)

Onsite Health: Worked as Event Manager/Hearing Conservationist Manager, travels to various job site(in/out of state) to oversee PHA’S/SRP’S for client. Duties include, but are not limited to schedules MT, organizing work flow, team building, communicating with military/corporate clients, training staff, creating spread sheets to track services provided and other duties, reporting status and disciplinary actions when necessary, answering telephone to assist with hearing issues(i.e. trouble shooting), interview applicants, drive mobile clinic. Responsible for evaluating and reporting daily operation at mobile sites, interviewing, and hiring staff, also responsible for being proactive and reactive when needed. Trained on Cholestech, hemocue, and titmus.

Florida Georgia Blood Alliance: Working as Donor Services Fixed Site Supervisor, draw patients’ blood and process donations. Answering telephones and assisting donors and clients with accurate information. Performs medical interviews, donor physical assessment, and donor phlebotomy for Allogeneic, Autologous, and Automated donors. Responsible for overseeing the daily operations of the donor center. Responsible for training employees; planning, assigning, directing and reviewing work; appraising performance; rewarding and disciplining employees; addressing complaints; and resolving problems.

Flagler Hospital: Worked as Phlebotomist Secretary (laboratory), specializing in venipunctures, assisting clients, patients, and doctor’s office with various tasks concerning lab results and test ordering. Answered telephones and transferred calls to desired departments. Drove mobile to various blood drive sites. More than 2000 sticks.

St. Vincent’s Medical Center (consolidated lab services): worked as: Phlebotomist (PRN).

Arc of St. Johns: As Overnight Trainer, specialized in training mentally handicapped client to live everyday activities. Assisted in teaching cooking fundamentals, cleaning, and various chores.

Medical Specialists of St. Augustine: As Medical Records Specialist, specialized in patient medical records and celerity, using viewer and scanning patients’ charts and using phone and patient client contentment skills.

US Army: As Private First Class, worked in clinical setting, checking vitals, triage, assisting with patient care, administering shots, venipunctures, IV’s, First Aid, CPR, and various assigned tasks.

Clerical (1996-1998, St. Augustine, FL)

Pak’s Karate: As Assistant Secretary, handled finances, typing, and recordkeeping of enrolled students. Demonstrated expert organizational and communication skills, as well as professionalism in dealing with colleagues and management.

Customer Service and Sales (1999-2000, St. Augustine, FL)

McDonald’s: As Cashier, worked effectively with diverse team, exhibiting excellent sales skills and establishing long-lasting relationships with customers.

Dress Barn: Solid Inside Sales Representative in fast-paced environment, territory expansion, and client needs fulfillment. Built strong customer relationships and continuously sought opportunities to ensure repeat and referral business. Demonstrated exemplary sales presentation, negotiation, closing, and follow-up skills.

Education/Training

Doehrs/COAHC, completed March 2008

Currently enrolled at St. Johns River Community College, prerequisites for Nursing; attending since June 2003

Train-the-Trainer course; completed March 2007

Management Training on Human Resources topics; completed 2007

Dealing with Difficult People seminar; received certificate August 2007

Commercial Driver’s License (CDL) A; received August 2004

First Coast Technical Institute; graduated with phlebotomy May 2003 - 160 hours

Emergency Medical Technician Training; U.S. Army graduated July 2001

St. Gerard Campus High School; graduated with 3.7 GPA May 2000

Certifications

Phlebotomy, First Aid, CPR, CDL A, CAOCH, and DOEHRS

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