Resume 2009
Resume:
Eugene S Smith
Escondido, CA 92027
Cell: 858-***-****
*************@*******.***
HIGHLIGHTS OF QUALIFICATIONS
** ***** ** ********** ** help desk/desk side support. Self-motivated, enthusiastic, and outgoing.
In-depth knowledge of DOS, Windows 98, Windows XP, Windows Vista, Server NT 4.0, Server 2000, and Server 2003. Including Active Directory, Exchange 5.5 and Exchange 2003
COMPUTER RELATED SKILLS
Experienced in computer software and hardware troubleshooting, RAID arrays, upgrading, data recovery, software/hardware installation, TCP/IP, WINS, DNS, DHCP, NTFS permissions, network cabling, wireless routers and access points, DOS commands, and Exchange mail migrations. Highly knowledgeable of Active Directory, NT/2000/2003 Networks, and Microsoft Office products, including Outlook. Experienced with Peregrine, Tivoli, HelpSTAR, Remedy, and Magic call tracking software. Remote desktop technologies include Dameware, Netmeeting, and RDP connections through Windows remote desktop
CERTIFICATIONS
Microsoft Certified Systems Engineer Windows Server 2003
Microsoft Certified Systems Administrator Windows Server 2003
Microsoft Certified Professional Windows XP Professional
CompTIA A+, Network+, and Security+
PROFESSIONAL EXPERIENCE
3rd Level Tech Support (Temp Assignment) January, 2009 – February, 2009
New York Life, New York, New York
• Took all incoming calls and troubleshooted problems pertaining to New York Life Insurance Agent software via Remedy call tracking software
• Installed and setup Secure Doc encryption software
• Installed and setup software for agent’s to be able to create and manipulate all policies, including life, home, and car insurance
• Setup wireless connections with office routers and contact syncing with PDA’s via Outlook
• Managed and maintained software updates related to all agent software
3rd Level Tech Support (Temp Assignment) April, 2008 – October, 2008
KPMG, New York, New York
• Took all incoming calls and troubleshooted problems pertaining to hardware/software via Remedy call tracking software
• Imaged and deployed new Hewlett Packard laptops and desktops via Norton Ghost
• Diagnosed and repaired issues pertaining to laptop and desktop hardware and software
• Managed and maintained security patch and software update projects as needed
3rd Level Tech Support/Junior Network Administrator (Temp Assignment) June, 2007-January, 2008
WebMD Corp., Elmwood Park, New Jersey
• Took all incoming calls and troubleshooted problems pertaining to hardware/software via internal call tracking software
• Created, deleted, unlocked, and reset domain accounts via Active Directory
• Created and deleted Microsoft Exchange email accounts via Exchange 2003
• Maintained and updated weekly backups via VERITAS Netbackup/Backup Exec Administrator
• Setup and configured laptops with Cisco VPN remote access and Palm Treo hand held devices with Goodlink
• Created and deleted security accounts via RSA for key fob/token access
• Created and deployed images onto desktops and laptops via Norton Ghost
3rd Level Tech Support/Junior Network Administrator May, 2004-January, 2007
Massimo Zanetti Beverage USA, Inc., Harrison, New York
• Took all incoming calls and troubleshooted problems pertaining to hardware/software via HelpSTAR call tracking software
• Created, deleted, unlocked, and reset domain accounts via Active Directory
• Created and deleted Microsoft Exchange email accounts via Exchange 2003
• Created and deleted voicemail accounts via Avaya Audix Voicemail and Lucent Definity Site Administrator
• Maintained and updated daily backups via VERITAS Netbackup Administrator
• Setup and configured laptops with Cisco VPN remote access
• Helped build and maintain a Windows 2003 Enterprise file server and Exchange 2003 server
• Created and deployed images onto desktops and laptops via Norton Ghost
2nd Level Tech Support (Temp Assignment) February, 2003-November, 2003
Sony Technology Center, San Diego, California
• Took incoming calls and troubleshooted problems pertaining to hardware/software via
Tivoli Problem Management and Peregrine call tracking software
• Created, deleted, unlocked, and reset domain accounts via Active Directory through Citrix Meta Frame
• Created, deleted, unlocked, and reset domain accounts via NT 4.0 Enterprise Administrator
• Created and deleted Microsoft Exchange email accounts via Exchange 5.5
3rd Level Tech Support August, 2000-October, 2002
JMI Services, San Diego, California
• Took all incoming calls and troubleshooted all problems pertaining to hardware/software
• Logged and tracked all calls and updated database as needed
• Created, deleted, unlocked, and reset domain accounts via Active Directory
• Installed Timberline real estate software and hardware, including memory upgrades, new hard drives, CAT5 cables and all other peripherals.
• Installed and configured printers for use on the network in an NT/Netware environment
2nd Level Tech Support June, 1999-August, 2000
Harte Hanks Marketing Intelligence, La Jolla, California
• Took all incoming calls and troubleshooted all problems pertaining to hardware/software via Magic call tracking software
• Installed software and hardware, including memory upgrades, new hard drives, and all other peripherals.
• Installed and configured printers and for use on the network in an NT/Netware environment
2nd Level Tech Support (Temp Assignment) January, 1997-June, 1999
TaylorMade Adidas Golf, Carlsbad, California
• Took all incoming calls and troubleshooted all problems pertaining to hardware/software via Peregrine call tracking software
• Installed software and hardware, including memory upgrades, new hard drives, and all other peripherals.
• Configured printers and passwords for use on the network in an NT/Netware environment
• Backed up HP3000 and HP9000 UNIX net servers
• Deployed images onto desktops via Norton Ghost
1st Level Tech Support March, 1996-January, 1997
Net-Mark inc., San Diego, California
• Took all incoming calls and troubleshooted all problems pertaining to hardware/software
• Logged and tracked all calls and updated database as needed
• Repaired and upgraded computers as needed
• Trained new customers in using software
1st Level Tech Support September, 1995-March, 1996
SalePoint Inc., San Diego, California
• Took incoming calls and troubleshooted all problems pertaining to hardware/software
• Logged and tracked all calls and updated data base as needed
• Dispatched IBM technicians to customers with computers that were in need of repair
• Created Windows NT 4.0 user’s manual for fellow employees
Contact this candidate