renee resume

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Lithonia, Georgia ***** 404-***-****

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Renee Atkins

Objective To secure a challenging position with a company that offers me the opportunity to utilize as well as improve my skills and offers future advancement.

Employment History 2005- Still present Atlanta Marriott Marquis Hotel Atlanta, Ga.

Guest Service Representative/ At Your Service Agent

• Responsible for answering all calls to the hotel, dispatch calls.

• Responsible for recording the guest request & pursuing the issue to a resolution, Posts charges to guestrooms.

• Responsible for checking guest into and out of the hotel.

• Verifies credit cards, balances bank at the end of the shift.

2001-2005 Coca-Cola Bottling Company (Adecco) Austell, Ga.

Customer Service and Call Center/ Receptionist

• Taking orders and service calls for existing customers over telephone.

• Provide general office support by typing documents, filing reports, entering data, ordering supplies, data entry, handling mail.

• Handling 120 inbound and outbound sales calls, including order entry.

• Answering and directing general calls on multi-line switchboard.

• Greet and assist visitors, call customers about delinquent accounts.

1998-2001 Direct General Insurance Company Norcross, Ga.

Customer Service Sales Agent/ Assistant Manager

• Responsible for binding personal auto insurance coverage for clients.

• Responsible for posting premium payments, scan paper work.

• Assisted with complaint resolution including answering 100 incoming calls

• Maintained store daily operation, assisted manager

Kept accurate log of transactions of all customers & business associates.

Education 1995 The Medix School Marietta, Ga.

• Certificate, Medical Office Administration.

1981 Turner High School Atlanta, Ga.

Skills Bookkeeping, patient Billing, Office Managing, Collections, Insurance Claims, Medical Terminology, Transcription, Payroll, Pharmacology, Computer Skills, CPT-4/ICD-9 Codes, Excel, Microsoft Word, HCFA-1500, AS400

References Available upon request.

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