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Experienced Office Worker

Houston, Texas, 77077, United States
March 27, 2011

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Ashley Nicole Douglas

Houston,TX *****,


Focus: Professional, reliable and courteous individual seeking a dynamic position with opportunity to utilize my experience and skill.

Profile: Outstanding administrative receptionist offering extensive experience daily in office operations.

Strengths: Knowledge of Microsoft PowerPoint,Word, Excel, Access;Transcription (55 wpm., 10 keys); Superb Time Management Skill; Diligent Data Entry processor; Client relations; Basic Web Design and Internet research; Exceptional communication skills.


Jackson Hewitt Tax Service, Houston,TX (2004-2005)

Tax Preparer: Greeted customers and assisted with taxes. Input customer information using company database. Ensure properly processed refunds and printed check. Maintain strict confidentiality of company and client information.

Texas Arai Inc, Houston,TX (2006)

Data Entry Processor: Input confidential company and employee information into database.

D&D Limos Inc, Houston,TX (2007-2009)

Receptionist: Answered phones and handled the calls, assisting customer with travel arrangements as well as taking payments. Accepted messages and mail. Responsible for typing memos, reports and other correspondence. Heavy data entry and filing.

Aim Cars Inc, Katy,TX (2010)

Receptionist: Served as first point of service both in person and via telephone. Provided assistance in all aspects of business. Assisted customers with inquiries, accepted car payments, filing and data entry. Assisted owner directly with correspondence ,scheduled appointments and travel arrangements.

Atlas Car Transport, Bellaire,TX (2011)

Dispatch/Admin : Dispatched vehicles in a timely manner. Called and searched to find carriers for customers car transport. Answered phones and assisted with an affordable quote. Aggressively fought fraudulent charge backs with a 90% success rate. Superb customer service skills. Opened and Closed the business. (2 soft wares acquired relative to transport)

Cory 1st Choice Home Delivery, Brookshire,TX (2011-Current)

Dispatch/Router: Dispatch over 100 home deliveries daily. Activities involve juggling multiple deliveries both planned and unplanned. Pressure is on, not only to get all of the orders routed, loaded, and distributed on-time, but to manage last minute changes to the route. Planning efficient deliveries while balancing customer service is key, and being able to proactively handle service issues. Ensuring satisfaction with both the customer and client. (2 soft wares acquired relative to logistics)

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