Manager Customer Service

Tim’s Toyota……………………………………………………………………………………………………………………………………………………………………………………..2010-Present

Service Advisor/Writer: Provided excellent customer service taking the initial concerns of customers via telephone and in person and ensured that they were set up in loaner cars as necessary. I received Top Service Advisor for 6 consecutive months. Exceeded the highest sales and earned SPIFFS for the location. Maintained technician’s schedules to ensure timely completion of repairs and acted as a liaison between customer and manufacturer for top quality service. Input orders through computer and followed up with owners on status of repairs or work suggested.

The Off-Road Championship Series-TORC…………………………………………………………………………………………………………….…………….....................2009-2011

Heavy Equipment Operator: This seasonal contract presented travel opportunities working in various states and multiple venues. I worked closely with the Owners/Managers of USAC to ensure fundamental track design was executed and maintained. Upheld track safety and enforced regulations ensuring conditions were optimal for races. This opportunity was presented due to proven work ethic and experience at Perris Speedway. I utilized loaders, dozers, skid steers and water trucks to prepare each track and helped with track design and layout

Giant RV…………………………………………………..…………………………………………………………………………………………………………………………………………..2007-2009

Service Advisor/Writer: Primarily responsible for providing exceptional customer service by interacting with RV owners, ensuring customer concerns and needs were met. Notated customer requests for repairs during walk through and gave additional recommendations to prevent future problems. Provided warranty resolutions and ensured customer satisfaction after repairs were completed. Received recognition as Top Salesman on three occasions for exceeding $100K in sales for the monthly periods

Milestone Ranch MX Park………………………………........................................................................................................................................2006-2007

Park Manager: I worked with the track owner to help get the new riding facility up and running. I designed several of the tracks layouts with the use of loaders, dozers, trackers, skid steers and water trucks. I wired all safety lighting and buildings throughout the park. I also organized Pro Ride test days, designed sponsorship packages and advertising materials. I hired and trained office staff, track maintenance crews and worked with the Brett Downey Safety Foundation on track safety procedures.

Thunder in the Valley Quad Races………………………………………………………………….………………………............................................................... 2004-2006

Quad Race Promoter: As the promoter of the race series, I am responsible for the arrangement of all sponsors and the product they will provide for each event. I also design the layout of each track, providing the safest condition for my racers and spectators. I oversaw the advertisement of the series, including fliers, t-shirts and TV Commercials. With my team I am able to run a smooth event from race entry to the checkered flags.

Denton Racing……………………………….......................................................................................................................................1998-2000, 2003-2007

Assistant Sales Manager: While keeping our team motivated, I oversaw that each team member met quota and up-sold our ATV products. To ensure that all product levels were stocked and accounted for I ordered as needed while staying within our budget, being able to keep our supply and demand under control. I Handled special orders and large over sea accounts. I also assisted with shipping and receiving. I assisted mechanic with building of motors and wiring of electrical components.

Temecula Motorsports………………………………............................................................................................................................................2002-2003

Parts Counter Manager: In charge of all counter sales and oversaw that customers were assisted. I was employee of the month numerous times. I monitored the inventory levels to be stocked as much as possible. Assisted Service Department with parts that needed to be ordered and made sure they received their parts promptly. Helped train newly hired associates on our Policies and Procedures. Also a member of the Temecula Motorsports Baja 1000 Off Road Team in 2002

Allen Fox Engine Works………………………………...........................................................................................................................................2000-2002

Parts Manager: As Parts Manager, I scheduled all the repairs that were coming in and their deadlines for completion. I over saw that all the parts were ordered in a timely manner while handling all phone sales/orders and walk in customers. I helped mechanics on repairs and the installation of all aftermarket products IE: a-arms, swing arms, stems, axles and suspension. Assembled and wired lighting system and electrical stators for bikes. Delivered bikes and prepped for events and promotions or races as needed.

Cycle Parts West……………………………………………………………………………………………………..………......................................................................1988-1997

Store Manager: By starting as a Parts Sales Associate, I was able to learn everything that I needed to know to work my way up to Store Manager. I was in charge of stocking the store, hiring, training and terminations. I also scheduled to business needs and audited the stores daily paperwork, managed cash flow, bank deposits and sales. I developed my team to out sell other stores. I assisted the owner in many outside promotions and motorcycle shows.

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