Customer Service Manager
Resume:
CAROLINE RIVIERE
Ormond Beach, Fl 32174
**************@*****.***
PROFSSIONAL SKILLS
Customer Service Microsoft Office Office Equipment PBX machine
Time Management Communication Detail Oriented Yardi Software
Section 8 Organizational Administrative Assistant Property Management
JOB EXPERIENCE
Assistant/Property Manager May 05-Sept. 09
Gardens of Daytona, Daytona Beach, FL
• Met with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas.
• Inspected grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.
• Investigated complaints, disturbances and violations and resolve problems following management rules and regulations.
• Planed, schedule, and coordinate general maintenance, major repairs, and remodeling or construction projects for commercial or residential properties.
• Managed and oversee operations, maintenance, administration, and improvement of residential properties.
• Negotiated the lease of property and complete or review appropriate documents and forms.
• Maintained records of rental activity, special permits issued, maintenance and operating costs, or property availability.
• Determined and certify the eligibility of prospective tenants, following government regulations.
• Prepared detailed budgets and financial reports for properties.
• Performed move-in and move-out inspections and HQS inspections prepare files for Management Operational and tax credit reviews.
Case Worker Sept. 03-May 05
City of Daytona Beach, Daytona Beach, FL
• Answered applicants' questions about Section 8 Voucher benefits and claim procedures.
• Interpreted and explained information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
• Compiled, record, and evaluate personal and financial data in order to verify completeness and accuracy, and to determine eligibility status.
• Interviewed and investigated applicants for public assistance to gather information pertinent to their applications.
• Checked with employers or other references to verify answers and obtain further information.
• Kept records of assigned cases, and prepare required reports.
• Prepared applications and forms for applicants for the Issuance of Section 8 Voucher.
Additional Work Experience
Property Management Technician, Administrative Secretary
EDUCATION
Certified Manager of Occupancy Public Housing Certificate
St. Thomas, Virgin Islands
Opportunity Industrial Business School
Bronx, New York Office Procedures Certificate
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