Customer Service Representative

Amaris Thomas

**** ********* ****. ***. **** Philadelphia, PA 19153

Email: ***********@*****.***

Phone: 215-***-****

Education

Graduated Cheyney University of Pennsylvania, Cheyney, PA

Summer 2011 Bachelor of Arts in Communication

Internships

Summer 2011 Philadelphia Tribune, Philadelphia, PA

• Sorted and preserved over 2500 images by categorizing them into person, place or event; labeled and numbered folders. Assisted magazine editor by updating events, historical places, and restaurants for the Tribune Magazine.

Fall 2010 Comcast-Spectacor, Philadelphia,

Market Research, 76ers and Flyers

• Assisted Manager of customer Service & Analytics Technology Solutions with surveying audience and analyzing response data.

Relevant Cheyney University of Pennsylvania

Coursework

Spring 2011 Public Relations Department

• Assisted the public relations director with creating a press release kit for an upcoming event including backgrounder, timeline, photos, and brochures.

2010-2011 Sports Information Assistant

• Assisted the Director of Athletics with promotional video script writing and answered phones, updated data, and maintained files

2010-2011 Radio Production

• Producer and host of campus radio program featuring news and entertainment.

2010-2011 V.O.I.C.E.S. (Vocally Outstanding Individuals Creating Excellent Sound)

• Secretary of a student organization that’s designed to improve skills, knowledge, and confidence levels of students majoring in Communication Arts.

2008-2009 Marketing & Communications

• Performed interviews and wrote feature articles for Cheyney University

Alumni Newsletter, with a circulation over 12,000.

Work Experience

Spring 2012 Unique Industries, Inc.

• Data Entry Assistant that supported the Vice President of Marketing with updating data onto spreadsheets and analyzing data on J. D. Edwards Programming.

2008-2011 Target

• Customer service representative that entrusted with the most complex customer service issues as a result of exceptional ability to promptly resolve the concerns and satisfy customers.

Skills Proficient in Microsoft Word, PowerPoint, Excel, and Outlook

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