Customer Service Experience/ Sales /Receptionist

Hello,

I was wondering if you were still looking for a receptionist for your company. I am very interested in a position if there was one available. I have copied my resume so please look over it. If you think I qualify for a job I will certainly be looking forward to hearing from you. Thank you in advance.

LaQuela Warren

OBJECTIVE:

To obtain a position that I can utilize my interpersonal skills and my work

experience to enhance your work environment.

WORK EXPERIENCE:

August 2009- Present

BALLY TOTAL FITNESS

Receptionist

• Greeting all members and guests enthusiastically and professionally.

• Answering the phone and directing calls to the proper person.

• Taking and delivering messages for all team members.

• Checking membership cards, account status, workout and guest registration

• Accepting payments and generating receipts for renewals, dues, lost cards and processing retail transaction.

• Other responsibilities required for maintaining effective front-desk operations including but not limited to: selling memberships, issuing photo id cards, addressing membership queries, keeping the surrounding area organized.

Kids Club Attendant

• Watch children while parents/ guardians work out.

• Maintain a neat and clean area for children to stay.

• Prepare reservation and sign in sheets for parents to properly sign children in and out of

the Kids Club.

November 2011- August 2012

ANN TAYLOR INC- LOFT

Sales Associate

• Greet clients when they entered my area, and offered any help or service they needed.

• Maintained a neat and clean selling area,

whether on the selling floor or in the styling room.

• Provided excellent customer service to clients who needed extra items in the styling area.

May 2008 – April 2009

MODELL’S SPORTING GOODS

Customer Service Associate

• Consistently worked to achieve store credit card goals through excellent customer service

• Maintained a neat, clean, organized selling floor

• Enthusiastically participated in store events, promotions, and contests

• Wide product knowledge of all products located in the sporting goods department

Summer 2006- January 2008

GAP INC – OLD NAVY

Customer Experience Associate

• Greeted every customer as they entered my area, and offered customer service

• Determined customer needs, suggested additional merchandise to meet their wardrobe

needs

• Communicated product knowledge to customer as appropriate (e.g., fit, fabric, price,

shrinkage)

• Provided courteous, helpful customer service within established standards throughout the

store; including the selling floor, fitting rooms, and (as requested) at the cash wrap

• Achieved store goals for UPT/SPH/ONC (Old Navy Credit Card applications)

• Followed all Cash Wrap Procedures set out by the company

EDUCATION:

September 2007- May 2008

LONG ISLAND UNIVERSITY - C.W. POST

Administrative Aid

• Processed donations for the Athletic Department

• Processed mail for the Athletic Department

• Provided support to the entire Athletic coaches department

• Answered phones for the Athletic Department

• Supported University Athletic events

SPECIAL SKILLS:

Microsoft Word, Power Point, Excel, Typing 65 wpm

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