Management Project

ARSHIA KHAN

*** ****** *****

Fremont, CA *****

(510) 651 – 6587

********@*****.***

OBJECTIVE: Seeking a Position of Business Analyst.

EDUCATION: San Jose State University, San Jose, CA

B.S., Business Administration

Concentration in Management Information Systems

Overall GPA: 3.35/4.0

KEY COURSES:

• Financial Accounting

• Project Management

• Strategic Management

• Web Based Computing

• Fundamentals of Marketing

• Fundamentals of Management Information Systems

• Fundamentals of Finance

• Micro / Macro Economics

• Managerial Accounting

• System Analysis and Design

• Telecommunications

• Operations Management

• Advance Database Management Systems

• Quantitative Business Analysis

•

PROJECTS:

• Documented and delivered Functional Specifications for the local Non Profit Organization NHSSV as class final project.

• Analyzed Cisco Systems, Inc. Annual Report and did forward looking business analysis.

• Did flow charting and decision trees to analyze business process for a landscaping Company.

• Design and develop ER models using Microsoft Visio.

• Good Java, SQL & PL/SQL programming skills.

• Experience in Data analysis and report creation using MicroStrategy Application Modules.

• Experience in creating reports using business prediction models like Linear Regression, Logical Regression and Multiple regression using Traceis Data Exploration Studio 2.1

• Excellent working knowledge of Data Mining and experience using MicroStrategy Application Modules.

• Design and developed a Online Shopping site using HTML, PHP, CSS, & JAVA script.

• Good knowledge of Operating System Concepts.

EXPERIENCE:

Sep 2010-2011

Product Specialist - SAP LAB-Governance, Risk and Compliance.

• Performed Application Testing ,User Interface Testing on Access

Management Application, create User Manuals for consultants and Customers.

• Participated in BI Content development for Access Control Application (GRC)

June 09- Aug-2010

IT –Business/Process Analyst, End User Services, Juniper Networks, CA

Worked as an IT- Business Analyst

• Performed IT functions such as Process design, customization,

analysis, debugging and Implementation of KM(Knowledge Mgmt)

• Participated in application implementations, with emphasis on Business

Process reviews, functional designs, requirement needs and definitions;

driving resolution of requirements, design, testing and coordinating tasks

with functional and business teams involving dependencies on cross-

functional teams. Design and developed workflows/processes using MS Visio

• Worked as Liaison between Technical Team and End Users to

ensure the release of high quality Knowledge Management .

• Participated in requirements gathering sessions along with functional

teams. Updated SOP’s to integrate into CMDB.

• Assisted Sr. Program Manager in Project Management support

activities, by looking after the On boarding/Off boarding Process of

offshore and onsite Resources.

• Performed Data Analysis and Root Cause Analysis on Problem Mgmt

Data.

• Reporting and Data Analysis using MS Excel for Change/Problem

Mgmt.

• Good practicing knowledge of ITIL Best practices. Service Mgmt

Including, Change Mgmt, Problem Mgmt, CMDB, Incident Mgmt etc.

• Excellent communication, analytical, interpersonal, and presentation

skills; expert at managing multiple projects simultaneously.

Jan 07- Office Assistant, March of Dimes, San Jose, CA

May ‘07 Worked as an office assistant, helping manage day to day operational activities.

Coordinate fund raising activities and events ranging 20 to 200 people.

Certifications:

ITIL V.3 Foundation Certification

TECHNICAL SKILLS

Databases: Oracle11 g, MS Access, SQL, PL/SQL

GUI/Tools: MS Project, Visio, MS Access, Word, Excel, SharePoint

Platforms: Windows NT/2000/XP Vista, MSDOS.

Programming Languages: COBOL, PASCAL, JAVA, JAVA script, HTML.ABAP

PERSONEL: U.S Citizen.

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