Customer Service Years Experience

**** ******* ***** ** ******, TX *****

940-***-**** **************@*****.***

TOMMY M. THOMPSON

OBJECTIVE

To enjoy a mutually beneficial relationship with a growing, goal oriented, and success driven organization that promotes from within, believes in professional development, and appreciates, encourages, and rewards a good work ethic, company loyalty, and desire and potential to be the best. A company without a glass ceiling, that believes outstanding management and leadership is cultured. To expand my career and utilize my intelligence and hard work to advance my career within an organization that is never satisfied with the status quo and practices a policy of continuous improvement and fosters that in it’s employees.

FUNCTIONAL SUMMARY

I approach every task or situation with the mind-set of finding the single most logical and efficient way of accomplishing the task at hand without sacrificing quality or lowering standards. I am extremely competitive and believe that being challenged brings out the best- in the best. I have a strong desire, qualifications necessary, and potential to lead others and implement policies and practices that will have a broad positive impact on profitability, business growth, and customer and employee satisfaction.

SUMMARY OF QUALIFICATIONS

20 years experience in customer service, business management, automotive, aftermarket and dealership, including management, dispatching, mentoring, accounting, and small business ownership experience. Recruiting, training, mentoring technicians as well as service advisors. P&L responsibility within a group, forecasting, and supervisory experience. Diagnostic specialist.

General Motors World Class Technician status since 7/2006, single highest level and honor an automotive technician can achieve, 1 of 80 in Texas; including:

ASE Master certification in Steering and Suspension

ASE Master certification in HVAC

ASE Master certification in Automatic Transmission

ASE Master certification in Engine Performance

ASE Master certification in Engine Repair

ASE Master certification in Electrical/Electronics

ASE Master certification in Manual Drive train & Axle

ASE Master certification in Brakes

ASE L1 Advanced Engine Performance

GM Master in 8 of 9 areas listed above

Also, GM Master in Mechanical/Electric/Body Repair, an elective

Continued education including recent recertification all 8 ASE’s

BS in automotive technology

356 course studies, each including sub-courses web-based, IDL learning, hands-on assessments

Licensed State Inspector

Cadillac XLR certified and hybrid trained

20 years experience in window tinting, competition car audio and electronics, truck accessories, sales/service/installation

Managed 4 Artech Window Tinting franchises

Preferred vendor for 12 Tarrant county new car dealers

Owner/GM of The Tint Shoppe

Accounts payable, receivable, payroll, inventory, hiring duties

Computer literate in a wide variety of software, type 50 wmp.

EMPLOYMENT

June 28, 2004 - Feb. 2012 Sewell Cadillac of Grapevine

1001 E Hwy 114 Grapevine, TX 76051

Bumper to bumper technician

Recruiting, training, mentoring technicians and service writers

Highest producing tech company-wide last 3 years

2nd highest 12 month CSI Fixed Right score in company with most # of surveys/responses to present

Top 3 fixed right score last 5 years

Group leader for 5 years

Forecasting, P&L responsibility, training apprentices

Charter member of Continuous Improvement Team committee

EDUCATION

Grandview High School, Computer Science

Tarleton State University, Engineering

General Motors Service Technical college, Automotive Technology

REFERENCES & VERIABLE INCOME AVAILABLE UPON REQUEST

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