Customer Service Information Technology

Daniel T. Togaila

*** ******* ***. ***. #***, Amsterdam, NY 12010

Cell: 518-***-****

E-mail: ******@*****.***

OBJECTIVE:

Energetic, self-motivated, IT Professional looking for an entry level position where I can make an immediate and positive impact to ongoing work with my skills and technical knowledge.

EDUCATION:

Fulton Montgomery Community College

AAS Computer Technology August 2012

Individual Studies Certificate/Computer Support Technician May 2011

Significant Coursework

• CISCO I, CISCO II, CISCO III, CISCO IV

• Hardware Concepts

• Electricity I

• Electronics I

• Microcomputer Applications

• COCAL & COCAL II

o 360 hours of hands-on learning in a college IT department environment

SKILLS AND CERTIFICATIONS:

• Certificates of Completion: CISCO I, CISCO II, CISCO III, CISCO IV

• Computer Programs: Microsoft Word, PowerPoint, Excel, Access

• Ability to discover, diagnose, and correct network performance problems and failures

WORK EXPERIENCE:

FMCC IT Department September 2010-August 2011

Johnstown, NY

• Worked in collaboration with the Collaborative Career Learning (COCAL) Program.

• Provided computer service to the entire FMCC campus as well as HFM BOCES (approximately 2,000 students).

• Gained valuable knowledge working directly under the supervision and guidance of Gregg W. Roth (Director of Information Technology at FMCC) and his assistant.

• Provided imaging to 200+ computers for student and faculty located on FMCC campus.

• Installed network cabling in FMCC classrooms and faculty offices

• Knowledgeable of Local Area Network (LAN) administration and desktop hardware/software configuration and support

• Resolved Windows and Internet Explorer issues on desktops and laptops on FMCC campus

OTHER WORK EXPERIENCE:

FedEx Home Delivery and Ground Service, Delivery Driver July 2006-August 2009

Albany, NY & Tempe, AZ

DHL, Delivery Driver

Colonie, NY

• Provided professional delivery service in a timely and efficient manner to a high paced industrial setting.

• Planned the quickest and most economical route for delivering and picking up packages to/from homes and businesses.

• Exceeded expectations of supervisors by adhering to all company policies and procedures.

• Received acknowledgements for providing exceptional customer service.

• Practiced careful, defensive driving techniques to attain and maintain a clean driving record.

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