Customer Service Manager
Resume:
Nicolette D Hicks
Elizabethtown, KY 42701
**************@*****.***
EDUCATION
Certified Billing and Coding Specialist and Medical Administrative Assistant through the National Healthcareer Association
QUALIFICATION HIGHLIGHTS
• Experience with customer service oriented positions
• Experience with cash registers
• Experience with Management positions
• Experience with Microsoft Office Professional Suite – Access, Excel, Word, Outlook, Publisher, Project
• Typing 60 WPM (IAW www.typingtest.com)
• Quick learner
• Diligent working employee
WORK HISTORY
Risk Operations Analyst
JP Morgan Chase
San Antonio, TX 78258
8/11 – 11/11
Work in call center environment as a risk operations analyst within the Debit Card Fraud Prevention Department. Assist customers with their Debit Cards. Answer high volume calls in acceptable time frame. Exceeded all quotas. Monitor and detect fraudulent activity on customers’ accounts. Assist in training new employees. Make outbound calls and accept inbound calls. Use Experian to verify customer identity. Cancel existing fraudulent debit cards and reissue new debit cards. Initiate and create claims for fraudulent activity.
Supervisor
Anna’s Linens
5511 W Loop 1604N, Suite 105
Alamo Ranch Center
San Antonio, TX 78253
6/11 – 8/11
Open and close facility. Maintain security of facility. Supervise six sales associates. Assist store manager with management tasks throughout facility. Maintain cash control within safe. Operate cash register. Make bank deposits. Assure opening and closing tasks are completed properly. Maintain inventory and cleanliness. Ensure customer satisfaction. Ensure accuracy of sale merchandise and advertisement. Receive and disburse weekly shipment of merchandise.
Center Manager
Ace Cash Express
10806 Garland Rd, Dallas, TX 75218, 214-***-****
District Manager – Wesley Davis
3/10 – 10/10
Manage ten facility employees. Assure that appropriate employees are present for scheduled shifts. Replace absent employees and responsible for personal time and attendance. Maintain confidential customer information. Assure that background checks are accurately validated and completed before approval of any transactions. All transactions were accomplished in accordance with state regulatory requirements. Assure security of facility. Open and close operations. Manage store inventory. Process and refinance payday and title loans. Process bill payments. Sell prepaid debit cards. Cash checks and sell money orders. Send currency through Money Gram International throughout the world. Sell NTTA Toll tags and handle Zip Cash transactions. Send faxes and make copies of documents for clients. Maintain cash receipts and assure accurate balance within center. Make bank deposits through Loomis Armored Security.
Cashier
Wal-Mart
FM 548 & Hwy 80, Forney, TX 75126
Department Manager – TJ
9/09 – 3/10
Maintain quotas for speed and accuracy as cashier. Assist customers with credit card applications. Monitor suspicious activities. Assist Customer Service Supervisors with the collections of cash receipts throughout facility. Return unpurchased merchandise to appropriate locations. Assure accuracy of prices. Assist customers on sales floor. Maintain cleanliness in work area.
Shift Supervisor
Starbucks
FM 548 & Hwy 80, Suite 100, Forney, TX, 75126
Store Manager – Christina Roberts
7/07 – 1/10
Open and close facility. Assure that the facility was properly prepared for next business day. Maintain cash receipts. Make bank deposits. Regulate cash control within safe. Supervise 20 employees. Regulate employee schedules. Train new employees. Maintain health regulations. Ensure customer satisfaction. Received numerous awards for excellent achievement.
Customer Service/Concessions/Usher
Regal Cinemas
5400 East Martin Way, Lacey, WA, 98516
Supervisor – Ms. Radford
6/06 – 12/06
Open and close the concessions area, assist customers with orders, and operated cash registers. Maintain state regulations for food preparation and handling. Maintain a Washington State Food Handlers Permit. Assist customers with seating and help to maintain an appropriate atmosphere for the customers.
Barista/Customer Service
Ginette’s Espresso and Deli
7163 Cleanwater Ln SW, Tumwater, WA
Supervisor – Ginette
4/05 – 6/06
Prepare various coffees, lattes, and other drinks for customers. Prepare special food orders and assisted in catering orders. Open and close the facility in the absence of management. Handle weekly store inventory and order merchandise for the operation of the facility. Operate cash register and ensure that all funds and receipts are accurate. Make bank deposits and withdrawals. Maintain state regulations for food preparation and handling. Maintain a Washington State Food Handlers Permit. Supervise one employee and assist with employee scheduling and time cards.
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