Help Desk Analyst

Aaron Vincent Whitaker **** South Genoa Chicago, IL 60643

*******@*******.*** 773-***-****

Objective: An interesting position with a growing company

Profile: Christ Bible Church Chicago, IL

Computer Lab Assistant 01/08 to Present

Install software, repair hardware as needed, project song lyrics and bible verses to auxiliary’s

and congregation.

Fed Ex Ground Bedford Park, IL

Package Handler 05/06 to 07/07

Unloaded boxes from trucks to warehouse

Helped coworkers moved boxes from trucks to warehouse.

University of Chicago Chicago, IL

Help Desk Analyst 08/99 to 10/04

Analyzed test runs on computer to correct or direct corrections of corded program and imputed data.

Typed reports and correspondence as needed.

Answered and directed calls promptly and courteously.

Used computer to order supplies and look up account information.

Data entry skills include accurate use of PC data base.

Word processing using Word Perfect and Microsoft office also used Desktop Publishing software,

Power Point and Page maker.

Arranged for repair and maintenance service.

Researched and responded to customer inquiries and explained transactions to their satisfaction.

Knowledge of schematics for troubleshooting purposes.

Repaired electronics equipment such as computers , audio, and video systems, radar systems and telemarketing.

Conversed with equipment operators pertaining to certain problems with equipment before breakdown.

Tested faulty equipment and applied knowledge of functional operation of electronic units and systems to

diagnose cause of malfunction.

Marshall Fields Chicago, IL

Waiter/Surver 05/98 to 06/98

Greeted guests and escorted them to tables.

Attended customers in restaurant and took orders for food and beverages.

Served meals to patrons according to established rules of etiquette.

Obtained linen, silver, glassware and china in order to set tables, arranged settings on tables.

Provided dining room service to customers.

Maintained assigned station, including table pieces, side stands and chairs.

Scheduled dining reservations.

Strategic Media Research Chicago, IL Media Research Assistant 01/96 to 10/97

Promoted products and services through telemarketing campaigns

Able to search and record research as needed.

Recorded radio, television, video and newspaper surveys by phone.

Education: Bradley University Peoria, IL

Bachelor of Science/ Communication (Radio/Video/Photo), 1995

Computer Learning Center Chicago, IL

Certificate – Office Applications, 1996

MicroTrain Chicago, IL

CompTIA A+ Certification Program, 2005 and 2008

References: Available upon request

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